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based on 34660 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet cleaning job was fantastic. My only complaint is that the technician that came out commented that because the carpet was really dirty he should have charged me more, but then said he didn't. I have used your service several times in the past, with the carpet being in the same condition, and have never been told about a potential additional charge. I don't know if this was a scare tactic to have me use your service more or not, but I didn't like it.
Our carpeting was in dire need of cleaning because we have 4 cats and 4 dogs. It had lots of pet stains which I didn't think would ever come off but Zerorez did an excellent job. Pet stains and odor are gone and our carpets looks almost new. Having Zerorez clean our carpets is sure less expensive that replacing them or having wood floors installed. The technician was efficient, knowledgeable and friendly. Thanks Zerorez.
that they are natural and good for my family
The technician called when he was on his way to give me an ETA, he was tolerant of my dog, set up parameters to keep my walls and floors safe and I love the way your solution cleans my rugs. It is more costly than most carpet cleaning services but you get what you pay for! Thank you very much.
Chemical free and the servicemen strive to satisfy.
I like no chemicals, water only, and the carpet stays clean.
Great results, my carpet & tile grout looks amazing!!!! So clean.
Great customer service too. I would definitely call again to clean our carpet
The quality of the work and the personnel (Brett).
Fast and clean! Perfect.
Very professional. Carpet is the cleanest has ever been.
The only problem was the surcharge for gas which wasn't explained when we got the quote. Other than that, the carpet looks beautiful and out technician was great.
The carpets looked no cleaner than if I had rented a machine and done it myself. Stains are still the and high traffic areas look the same.
We had people ask us if we decided not to get the carpets done.
We have set up a reservice with this client to resolve this issue.
Tech was very nice and did a good job cleaning. My $139.00 3 room deal turned into a $310.00 dollar job. I had the rooms cleaned with a disinfectant and did not realize, nor was I told, it was going to cost so much extra. Lesson learned.
I have called the client 3 times and I am waiting for client to contact me back to resolve this.
Awesome Customer Service!
Equipment failure (power pump inoperative)
two plus hours to get repaired. Carpets left w/excessive moisture requiring excessive drying time over 36 hours in some areas not the 5 to 8 hurs estimated by Brett.
Technician pleasant but should check equipment before arriving at destination.
Also could not open attachment on what I assume to be a receipt for payment of services.
Spoke with client and resolved all issues.
The serviceman (Robert) was fantastic. He took the time to explain things to me and give me pros and cons to think about. He was very neat and courteous. He is a good representative for your company.
The cleaning turned out fantastic and I am very happy with the results. I will recommend Zerorez to all of my friends who need cleaning work done.
Fast curtious and a fair price
A couple of the stains already came back. It's only been two days
not using ANY chemicals and still cleaned very good!PROFESIONAL SERVICE ON TIME.
Very knowledgeable and friendly staff.
The service men are very conscientious and respectful of your belongings and the product seems to get stains out that no one else can.
No chemicals
The timelyness of Brett's arrival both time he has come to our home. He is very particular about protecting our property and personal items. He is very courteous and helpful. Brett even mentioned how nice the carpets still look from his last visit when he cleaned our carpets. I appreciated he set up the fan to help with the drying of the floors and many times cautioned us on the slippery surfaces. One drawback. In our master bathroom the grout is linen in color and I expected better results with the cleaning of the grout. Our floors do look very nice and I thank you for having this special which I was able to use.
Quick and they seem to do the job
I like the fact that you don't use chemicals, the carpets get very clean and the stains don't come back.
I definitely liked the results...best cleaning I have ever had.
Also, the technician was very curteous and very thorough and I
will request him the next time carpets need cleaning.
Always great results and service.
IT WAS QUICK AND THE SERVICE GUY WAS A GENTLEMAN, GREAT SERVICE, DENNIS
Chemical free, odorless cleaning.
It got my tile and carpet looking new again!