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based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Show up on time. At least within the window of time that they are scheduled to arrive. I have used zerorez for the past 10 years. This is the first time where they were 2.5 hours late,and where I was not happy with the job. Il plan to call tomorrow and speak with a rep . Of zerorez
the product does wonders for my carpet without harmful chemicals. The tech was very knowledgeable and friendly.
Professional, friendly, and courteous staff who perform their job to perfection: What is there not to love?
Technicians are professional and friendly and the process you use cleans the carpets better than any other.
I like the professionalism and speed of the technician. Mostly I like the results, and that my carpets are clean with no added chemicals.
Amazing job!
Professional and dependable. Robert is an excellent technician and quality person. I am disappointed you no longer accept American Express in payment of services rendered. Your charges are high, there is no question of that. It would make it possible for us to have you continue cleaning our carpets, rugs and furniture if you accepted American Express. I have received several reminders that you do not accept AE since the cleaning last week. I will send a check this week for payment in full.
Thank you,
Rug looks great. Dana (cleaner guy) was very pleasant to deal with.
I want to see how long the results last- then I can make a recommendation.
Brian was great; your product is great...but u lost 20 potential customers on my street due to truck noise. My carpets look great and I would have u back if this truck noise problem gets fixed and can be verified. Literally people were traumatized by 1/2 hour of this noise. Have a neighbor who has been to Iraq and he said it sounded just like war time...received multiple calls and texts from neighbors freaking out. Brian explained about the silencer being broken; but I also had a neighbor who was going to call the police. This is really too bad as you have a superior product on the market...I can't believe that you would put your technicians in this situation...talk about workers comp when their hearing becomes poor...invest in fixing your rigs immediately!
I wish you could figure out a way to clean the edges of the carpet. I have a light carpet and the edges get dirty over time and I end up cleaning them with a brush and a spray bottle of Folex carpet cleaner.
No soap or chemicals. Prompt, accommodating helpful and a fantastic job.I can't believe my older carpet looks so good. Marcel did an awesome job, I will tell my friends about him.
Name removed
friendly professional technician, great looking carpet
I am very impressed with how clean the carpet came. Previous cleaners said our carpet was graying from age. But with Zerorez it looks fabulous worth the extra cost.
We have had the same workers for the past three or four times. They do a good job and they are very courteous.
I did not expect the cleaning to come out so good and stay clean. None of the stains came back and I would recommend your service to any one.
Efficient, professional, and effective. The technician, Dana, was very polite and courteous and did an amazing job of removing terrible stains on a very light carpet. He was a magician!
Friendly responsible workers. Great job done by Brett and will use Zerorez again in the near future.
All the stains came out of the carpet. It dried fast and it didn't stink of chemicals! Loved our technician as well. He was so nice and did an amazing job!
Quick response and great results.
Zerorez is able to get out impossible stains. My carpets and tile gets so clean. It is great given I have two very active boys. Also the home product works great for small stains in the interim between cleanings. I love Zerorez!!!
I'm just amazed that you have made our 23 year old carpet look brand new.
The extra "pet" stain remover and explanation of how other products can really damage your carpet. Your service coordinator David was exceptional. Very friendly and informative. From start to finish was a pleasant experience.
Thanks for doing a good job!!!!
The carpets were very clean afterwards and it's nice to not have the chemicals. Customer service was also very helpful and friendly which is a must in this kind of service.
friendly, thorough
on time- called, helpful service tech dries fast-have animals and a toddler whovisits-will see on the wool orientla when it comes back- This isthe second time I've used zerorez
Dennis Smith was and continues to be an outstanding tech, and a great example of stellar customer service. His excellent attention to detail, high degree of professionalism, and the time he took to explain the process to me which was not rushed, but extremely efficient are all reasons why I will continue to use Zerorez
Unfortunately, many companies lack employees who generally care for the client ensuring the job is done correctly the first time. Dennis is such an asset to Zerorez, and as such I have referred Zerorez and Dennis exclusively to my friends and neighbors. Please send a huge thank you to Dennis on my behalf!!!
Had carpet and rug cleaned about 5 days ago. I would definitely use them again and of course Zerorez came highly recommended. The technician was very professional and my carpet looks amazing. My stairs have a new life after this cleaning. Call them up, you will be very pleased.
Service and that it leaves no residue on the carpet
Carpet looks like new. Thank tou