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based on 32806 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that you do not use sticky soap or hazardous chemicals
Always happy with results and associates are very professional.
Your techs are always on time and very courteous.
Confirmation of appointments and neat work.
I like that is is non toxic. But I missed the fresh scent usually left behind for a few days.
I did not like that when the tech showed up I was charged an extra fee for my hall way and my vanity in my master bedroom. I had not paid extra for this before. My entire home is 800sf it took 45 min to complete my carpet areas. This really should have been explained when I set up the appointment. The Tech was more than accomidating and workded with me and I DO NOT hold him responsible for the mis comunication.
We were amazed at the difference in our carpet. We have had carpets cleaned many times and this was the 1st time that I felt it was completely clean and like new.
Our carpets were very clean and the service was great, but the carpets felt stiff and crispy when they dried and not soft. We are withholding judgment until we see how the carpets hold up.
Good product and serbice. Fair price.
You do a good job and will come back to correct anything missed.
Plus your technician, Robert who is excellent.
Sorry, could not respond to "likely". (10)
We are a large physical therapy office and have a lot of foot traffic. We were getting our carpets cleaned every 3 months and the old stains were coming back quickly. Once we switched to zerorez the carpets look great and by the second cleaning stayed clean for about 6 months - and with each additional cleaning they look better and better and we can go a bit longer.
Dave was professional and worked to get the job done. Unfortunately, the pet urine was not completely removed and someone else had to come out and try again. He also couldn't remove it. I was disappointed as I called immediately after the incident happened and yet Zerorez couldn't get to me for 3 days and then couldn't get it out.
The tile that was cleaned looks fantastic! I would definitely rate a 10 on that job well done.
The technician sent to us was very professional. He did a great job, and I really appreciated the fact that he put bumpers over the corners of our walls so his machine would not bump into them.
I'm so sorry I am just getting around to doing this but have to say that both my daughter(who I had her rugs done) absolutely love your company! It's the best! She was so impressed that she recommended you to her boss. Thank you!
The technician Dennis was very thorough and explained all the options at length.
friendly hardworking representative
I have been very satisfied with the work of Zerorez and will gladly recommend this company
to my friends & family ........... Name removed
The cleaning was excellent. Also the technician did give me a phone call estimating the time and it was accurate.
The cleaning of the carpet appears top quality. It is only 3 days after the cleaning, but the carpet looks great. It was a nice touch to provide shoe covers for us. A suggestion would be to provide a couple of pairs in case they break.
My carpet was dryer than other companys I have used in the past.
Employee was polite and efficient.
You're business associate was very helpful, timely, and did a great job!
I love that you don't use chemicals or soaps.
I like the non-toxicity of the products because I have a pet cat. The service technician was very knowledgeable, very professional, very honest about recommending a time interval for my next carpet cleaning, and really appreciated the preparation that I had done prior to his arrival by spending that little extra time and effort at my home. I am looking forward to my home's next carpet cleaning whereby I will entrust ZEROREZ with the cleaning of my treasured all wool, hand crafted, hand knotted, and dyed, and newly purchased Persian master piece.
I have complete confidence that when ZEROREZ takes that piece with them to clean, that it will be returned in superior condition.
How environmentally friendly your service and products are - and you do a gerat job!
It was quick and efficient . The tech was clean and personable , and my carpet is still soft !! I liked that my carpet dryed quickly and was not saturated. He also cleaned my sectional. The only thing I thought was the furniture prices were a bit expensive for as little work that it took.
No chemicals used and carpet is very clean when finished. Doesn't get dirty as fast.
Because there is no soap used or left behind I only have to have my carpets cleaned once or twice a year. I have two small kids and very light colored carpet. My carpet is eight years old, but looks amazing after every cleaning. Additional services can be pricey, but it's worth it.
They work
Fast process. No soapy residue afterwards. Dried quick.
Marcel was so friendly and nice. He was quick and efficient. I cannot believe how clean my carpets are now. I am really impressed with your service and will recommend it to friends.