based on 36794 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, efficient service. Arrived on time, did good work and was pleasant to work with.
Zerorez is the only company we use to clean our carpet. They provide great service, professional techs, and competitive prices.. Thank you for providing consistently excellent service.
great quality
He was very polite and effecienct. Got the job done, did really well. We are pleased with the work.
The employees listen to your concerns about any spots or issues of the job.
The Technician was good. My baseboards could have been protected better.
Ethan was an excellent technician, very polite and he did an excellent job on our carpet. He arrived on time and took a lot of care with our house.
Try not to leave a mess at the customers front door, with all the hose dripping. Dry the floor after grout cleaning, so there are no streaks.
I've always been happy with Zerorez's products and services!
Zak did everything and more to completely refresh all my carpet. Thank you
Quick service. Fast work. Very friendly. Will use again.
Daniel did an amazing job cleaning my carpet and adding a process to protect my carpet longer. In addition, I like how he called prior to my appointment time to come early. Finally, he was very friendly and professional the entire time. I will definitively request Daniel for next cleaning.
Zerorez was amazing. They made a 26year old carpet look brand new. And my ac is blowing so good I’m actually cold in my house
Tech worked hard and even cleaned a small rug in the living room for free.
Carpet looks great, Cory did a excellent job and will use again.
Angel did a good job to my carpet
Richy did a fantastic job with our carpet . He showed up on time and his work was on- point ! Thanks Zero-Rez for doing an amazing job . Our carpet is dry today , clean , no spots and no smells . Thanks !!
tech added on $105 to pretreat 3 rooms! even worse i made a trip to home depot while tech was cleaning. i was returning to the house barely 30 minutes later when tech texted me and said he was done! to avoid stepping on wet surface i did not view completed job until i returned next morning. i then see that tech didn't even push sofa back to normal position so i pushed it back and now haVE about a 12 inch deep patch the entire length of the sofa that hasn't even been cleaned!
the carpet looks marginally better but i believe your process is no better than other competitors. i'm sorry i did not use them for the carpet cleaning when i had them out to clean the sofa, love seat and mattress. they said pretreat was part of the service using i believe the same steam method as you do. also, i was quoted by your office staff a total of $410 to do the sofa. love seat, and mattress. the other company did the job for $200!!
the best you can do is have the tech come by when in the vicinity and finish the cleaning in front of the sofa.
TJ was very professional. He did a amazing job.
You do a great job cleaning my carpets, rugs and tile. You are better than any of your competitors, hands down. Thank you!
I was not satisfied. I emailed you this morning and have not heard back.
My stairs and bedroom are still dirty. Looks like nothing was done. The tech was very nice and showed me pictures on his phone. It seemed to look ok.
Sadly after it took almost 15 hours to dry. Once the floor dried there was no difference in clean from when the tech arrived. I would like a refund. I paid $257.00. For that much money my carpet should be clean. I am so disappointed. I want a refund. Not a reclean.
Please contact me by email at Email address removed
I would like the refund to my payment card.
Thank you,
Name removed
Consistently great results. Technician is efficient and professional. His name is Daniel.
Previous time I was not charged for an extra room and was not quoted for a “walk in closet”.
Amazing service
Ricky was very nice and thorough.
Love your employees! Very good, very thorough!
Daniel(?) was very friendly and fast. The carpets look absolutely beautiful, he got all the years of grime buildup out. I'm very happy, will definitely be calling you guys back to do the rest of my stairs/rooms when I finish moving around some furniture.
They came, they cleaned, I'm happy!
The Zero Rez rep did a great job!!!
Tracey Ford did an amazing job! Our carpet looks like new!