based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians were informative, efficient, quick, and knowledgeable.
it went as well as could be expected. Score 8 because life is not perfect.
This is the first time I have used ZeroRez. I was VERY pleased with how beautiful our white carpets looked after being cleaned. We also had the tile in our master bedroom cleaned, which is also white and it came out beautifully. I will be having them come out to do the tile in the rest of the house soon. Brian was our technician. He was very polite and helpful.
Excellent service and quality of work
Nothing, everything went well on this visit… the last visit, your carpet tech told me he would throw in the stairs a landing and that the difference it would cost just to tip him. Shady practices I let him do the stairs and landing and never paid the difference I just paid what I requested when setting up the appointment. 🤯 mind blowing how your carpet technicians just seem to do whatever they want to get extra money. My advice is give them a raise.
Our technician, Daniel L. arrived promptly as expected. Very professional and knowledgeable. He explained everything that was involved in the services we requested. The results were amazing and trust me, that was a tough task! Daniel performed miracles on what we needed and finished in the quoted time. The drying time was minimal and outcome fantastic. Hats off to your product and your priceless technician, Daniel! Thank you.
The technicians know their business, listen to my concerns and are on time. All qualities that I value.
My carpets look great and they dry fairly fast. They are on time and finish fast. The gentleman who did our carpet was nice & professional.
I spilled wax and I thought my carpet was ruined. Our amazing tech came out and was able to make the carpet look like the spill never happened!
I have used Zerorez for quite a few years and have never been disappointed. Rickie was great! He was very personable and professional. I will continue to use Zerorez when it's time to have my carepets cleaned.
It was very easy to schedule my appointment. Our technician, Derek, let me know when he was on his way. He was very friendly, efficient , and helpful, even giving me suggestions regarding the protectant. We have used Zerorez before and would definitely use them again and highly recommend Derek.
Pet friendly
I was very impressed with the service and professionalism of Zerorez from the point I called to scheduled an appointment and after my carpets were cleaned. Angel, the Tech who cleaned our carpets, was wonderful and our carpets look fabulous! I certainly will use them in the future and will recommend Zerorez to my family and friends.
Very professional .
I had Zero Res clean my townhouse and after when I was charged $182 I gave Zero Res employee $200 but he didn't give me back $18 change and kept the change... I called Zero Res to complain but have not heard from Zero Res since.
Arrived on time. Considerate of furnishings. Efficient and careful with cleaning process. Friendly.
Professional, and prompt as scheduled
Very helpful moved furniture for me and helped me with my garage door! Richie was great!
Professional
Good service, good job and nice guy working
Gave you a 5 star review on Google Maps! My daughter & husband love you and recommended you to me. Bryan L did a fantastic job yesterday on my tile and carpet!
Marty V.
You do a great job and you are not too expensive.
Excellent job done on my tile floors and very professional technicians.
the insurance has expired therefore could not enter the building finally got it corrected LATE starting the job.
both of the upholstery items still have spots on them also spots on carpet the tires on the equipment had black on them I removed them from the marble floor employees removed them from the carpet still on the carpet at the service entrance, area rugs are okay
Very clean. Results are always great
Jayden, Did an excellent job, explaining my options for cleaning my carpet and completed the job in a timely manner.
They have a nice smell the product seems to clean and remove stains and it is fairly fast drying so I’m very happy.
Bryan was very good!
We are very happy with your work.
Mike Cygan
This project was thoroughly done and the tech was very informative. Great job !