based on 40960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast
Professional Timely Clean and Honest
first time; I'll let you know
Technician Michael Jacobs perfect gentleman
there very professional and the carpets look great.
The guy that came out was awesome he acted like he enjoyed his job and was very kind while everything turned out very nice
The fact that there are no chemicals use!
I have used Zerorez seven times in the past and I paid $97.00 each time. Last week I called to make an appointment and I mentioned that I have always paid $97.00. The appointment was scheduled for this past Monday, July 9, 2018 and a person by the name Leslie arrived. I showed her the areas Zerorez has always cleaned for the price of $97.00. She looked through the areas that I always have cleaned and told me that there are more areas that shouldn't be included for what we always paid. I would of told her to leave immediately but my wife was so upset because we moved all of our furniture out of the way, which is a very difficult task, as my wife and I are 77 years of age. She then recalculated a price of $198.00 so my wife said to go ahead.
My wife and I are so dissapointed, we have referred several of our friends to your company including my daughter in San Diego California. I don't understand why the price increased over $100.00 when the exact same areas were clean and we have our carpets kept up with your company at least once per year. My wife and I are the only people who live in our home so there is very little traffic to make the carpets dirty.
Therefore, I will no longer be using your company.
I just received a flyer in the mail which cleans your entire home for $100.00 with no hidden fees so I will be contacting them.
Name removed
The guys did a great job. Our carpet looks like new!
Courteous professional.
The service was amazing. Very friendly staff and knowledgeable. Extremely impressed with the professionalism and experience with the service.
Great service from the start of the initial service call to the finishing of carpets. A++++ all around. Thanks Zak and Larson for doing such a fantastic job on our carpets!
Prompt and courteous
Waiting for CB to see why I was charged an extra $34
Your product cleaned my carpet and removed the pet stains and odor. The young men who cleaned my carpet explained everything they needed to do and were polite and efficient.
Clean environment-friendly product. Prompt, efficient , friendly service team .
Your product does a nice job!!!
Your serviceman was very professional and courteous!!!
Thank You for a job well done!!!
Edna Scott
Your service tech, Louis, was very friendly & professional. He explained the entire process. My tile & grout looks like new! I was hesitant to have it done. A few years ago, I had a competitor come out to clean the tile. The tile looked the same as it did before. A friend told me to try your company & I’m glad I did.
They were very personable and professional. It was a great experience. The tile came out like new!
On time, ease in making appointment and great job - fresh no chemicals
great customer service when at my home
Todd is excellent
The service provided was great. When I scheduled my appointment, the customer service representative that I spoke with was very polite. The technician was on time, friendly, and communicated throughout the service effectively. I truly appreciate the level of service provided!
It made me very nauseous
Friendly and professional!!!
The promised charge for 3 rooms was $98. The tech said that the living room was oversized, so need to charge $25 extra. The whole apartment is 3 rooms, 2 bedrooms and the living area. The 2 bedrooms are small, so the whole area would be equal to 3 normal sized rooms in total measurement in regular houses... Plus, the whole place was totally empty with no furniture or anything in the way which made his job a breeze... The previous time I received your service was $98 with no made up additional charges... I liked your service and was happy with it at the time, the reason I called you again... The $25 is not a big deal to me, but the greed and the nickel and diming is sad and disappointing...
Your sales pitch was terrible. The person that showed up constantly pressured me to make a treatment purchase that at first was quoted as twice the original quoted price and then I protested was reduced by more than half. I can recognize I sham sales tactic like this a mile away. I was even told that I would need to waive the warranty for cleaning if I did not purchase. My questions to clarify what this meant were met with an increasing frustrated attitude by Leslie my representative. I don't care that there is an up sell I would just expect more transparency in policy and pricing. I am very disappointed in this "bait and switch" pitch that I heard. I remember the last time I was offered the same treatment and I refused I never felt that my service would be compromised. You have a good quality product but a terrible representatives and that translates to a poor service experience. I have my carpets cleaned twice yearly and if I decide to use Zerorez again I will specifically request not to be serviced by Leslie again. Very disappointed.
It was very well!
Michael was efficient, fast and friendly.
When you say you are going to be here during a certain time, You are here at that time. I like it when the driver calls ahead of time. Johnathan did a very good job cleaning the carpets and I would give him a 10+
The technician were on time and professional. The really worked hard to make my carpet beautiful even though there was a rain storm. The made sure to not have any rain on their equipment. They were very nice too.