based on 40960 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
HAPPY WITH THE RESULTS
Representatives, Carlos and Jonathan were very professional. The carpet was cleaned quickly and is very soft after the.cleaning.
My carpet is very clean, the representative was very nice, courtesy, and professional. I will use them again.
Everything smelled clean and fresh and the young man, Lewis, who did the job was exceptional! He provided top-notch service to us!
Zerorez has been doing all 5 of my rental homes and my primary house for years. They go above and beyond. Great professional staff that is kind and motivated to do an excellent job!
How great my rug came out....
Amazing service and results.
Way too expensive!!!
Tech very personable, completed carpet cleaning in timely manner.
I truly enjoyed the tech. Who came out. He did a great job to make sure my carpet was clean.
I am very pleased with the job and service regarding my zerorez visit.
Jonathan was a nice young man and worked very efficiently. Went above and beyond!
Clean my stairs better.thy still looked dirty after it dryed
90%, or more, of the time the technicians are very involved in helping to make the cleaning of the carpet the very best possible. But, I never know if one or two technicians are coming, and I work very hard to move as much as I can before they arrive (sometimes while they are here at my home). If there were consistently 2 technicians I could depend on the help needed to move the furniture out of the way. Two carpet cleanings ago the technician was able to spend more time at my home because of how his day was scheduled- he even helped move ALL of my furniture back in the rooms with plastic pages under each and every furniture leg. This last cleaning I am still experiencing a problem with pet urine smell. My aging dog had relieved himself a couple of times in my bedroom, which is what necessitated that I clean the carpets in this area. I will call the company tomorrow and see if there is any way to possibly reschedule another appointment to see if it is even possible to remove the smell.
I recommend Zerorez to many of my friends, family, and customers. I am a contract designer and love to have companies that I feel this comfortable giving a recommendation for!
I really have no complaints about the company or the people that work for them. Great company that does a great job!
Areas that were not done: tile under refrigerator, tile in hall closet & tile corner in two bathrooms.
Pet friendly
Great customer service. Carpets and tiles look good. We are first time customers and had a great experience.
I feel that the tech was super friendly and nice, which is very important when getting a service done in your home. He had the service done quickly but in no rush he made sure to go over everything with me. Then he had me check everything else and made sure I was happy before leaving. I noticed a significant difference in with this service than with the other carpet cleaners I’ve had in the past. All stains gone and no residue (carpet nice and soft). Very happy customer. I do wish that I had like a regular service, monthly or bi-monthly option at a discounted price.
Rich did an excellent job! He was very amicable and our tiles and carpet look great.
Our carpet looks wonderful and our home doesn't have the mildewy and/or chemically smell. Our technician, Zack, was awesome - very friendly and personable. He's a magician that made our 9yr old carpet look like new!
Will definitely be calling Zerorez again in the future!!
The people (Chris and Jeff) were fine and performed professional work. They were on time and communicated well, but I must not have understood that the service we were getting would not have gotten up the stains that I thought they would. As a result, I was disappointed that these stains were still visible, and that a pet urine odor still lingered in some places, even after we paid an extra $140 than I was originally expecting for the Zerorez service. I originally put a “4” for my satisfaction in the final outcome of the product, not on the professionalism of the workers. In addition, I did not at any time press the “Submit” button, as I wanted to wait to see what was done after calling for a reservice, so I was surprised to hear that my service team had been informed of this score. Please know that the team themselves were good, worthy of a score of at least an 8. It is the initial process, cost and results that have ultimately left something to be desired.
*Note: The deodorizing treatment that was applied a few hours ago has so far taken care of the odor issue I previously mentioned. :-)
I was told during my initial phone call last week that because I was not satisfied with the stains that still lingered, that the stained areas were going to be redone at a deeper level at no cost. When the team came back out, they stated that they would not be able to complete a “Level 2” service unless we paid more money. I feel disappointed and a little misled. If this is company policy, that’s fine, but please be sure that this is clearly communicated with all parties involved.
Quality cleaning, exceptional customer service
Carpet is clean, and stays clean. No perfume smell.
Keep it the way it is now Promt & good service
I paid for the extra spot removal and there are two spots where there weren’t any before on my carpet that is literally 4 months old. I emailed zero Rez bc it says there’s a guarantee bc I have the first option I paid extra for and still no one has responded. I want someone to come back out and take care of that. ASAP.
Excellent results!
fast service friendly people
Freindly staff, did a great job. And the price is right
Just for your information: On the bill it said we had 100 sq. ft. of tile cleaned. We measured, only 65!!!
Stains disappeared for awhile, we left overnight and when we came back the next morning the spots were still there.
The 2 guys were very efficient, though.