based on 39680 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No residue. The guys were friendly and professional.
Staff great. Product does not smell.
We like that you use the most natural products possible.
The price , the job itself, and I have yet to wait to get an sppointment
My technician, Roger was amazing. He was on time. He explained what the procedure would be. He did an amazing job. My carpet looks brand new and along with my kitchen tile. I have already told 5 people they need to hire Zerorez for all their cleaning needs. I will always use Zerorez for my house. Roger was very engaging. He truly understands customer service. I will always tell people about this company. Roger created a loyal customer.
I am a return customer. I have used Zerorez several times. We have crappy carpet, and the guys from Zerorez are always able to bring back some life to it until we are ready to undertake the big project of new floors.
I also love the grout cleaning.
Keep the email specials coming.
Thanks so much.
Chemical free, no odor, and your employees are profession and efficient.
Well i think you sent out first survey to soon. (Carpet was still wet). Looked good when wet but they all do. The next day when dry I really wasn't impressed. I think some more time should have been spent on them. They finished to quickly.
Thank you
Carpets and tile look amazing. And it took no time at all.
They were timely , efficient , professional & did a great job!
Excellent Service! Carpet and Upholstery cleaned to like new!
My biggest concern is left over residue on carpet and or tile surfaces. Your tech did a fantastic job of making our carpet and tile look new again. We don't think it will attract dirt again due to no soapy residue left.
Zerorez is now our go to floor cleaning company.
I did not appreciate the knowledge of the technician regarding my carpet. T would have been one thing if he said he didn’t know or wasn’t familiar with my carpet. The opposite happened, he made sure to tell me he had 20 years experience and his attitude communicated he knew everything. He tried to sell me a stain protector saying my warranty is probably void if I haven’t used it. Incorrect, I’m not supposed to put anything like that on my carpet. He also told me the stain had probably seeped into the padding, wrong, my padding has a plastic lining. Again my issue wasn’t so much that he wasn’t an expert it was the fact that he arrogantly acted as if he knew everything when he in fact did not. That is very frustrating as a customer.
Great service and friendly staff.
Victor was great. We will use him for all our carpet needs.
There was no Oder during & after the cleaning & my carpet was dirty!! My son who has been in this business said "Eddie did a very good and thorough cleaning! We will ask for him again! Thanks
Victor did an excellent job! He explained the procedure and thoroughly described the additional treatment for our almost 3 year old carpet. Not a “hard sell” at all, he simply explained the advantages which convinced us to have him apply the treatment to all rooms. He worked quickly and thoroughly during our “snow storm” yesterday and explained what we should do to help along the drying process. The carpets look beautiful and smell so clean! We will definitely request his services when we call for an appointment in 6 months. We have used your service in the past and always recommend Zerorez to our friends.
On time. Very professional. Great product
Everything was great, the person that did the job was courteous and he explained was he was doing.I will call again in the future to have my floors done again.Thank you,good job
on time
Friendly staff and excellent service. Will use again and again!
your prices on tile cleaning are a little high. However they did a very good job on the carpet.
Professional thorough pleasant
Brian was very efficient, clean and professional. Definitely will be calling again! Very clean carpet, tile and chairs!
The only issue is the carpet in bedroom feels a little crunchy in an area. The carpet is older so I am not concerned. Everything else is perfect. Would appreciate a senior discount however.
Our technician was awesome!
He did a great job and explained everything to us and was honest!
Our carpets turned out wonderful. We’ll never use any other carpet cleaning company!
Great job, better than we expected due to having pets.
Thanks,
First name removed
No stiff residue. Greener products used.
Carpet stays cleaner longer.
The product left my carpets softer, better looking & fresh smelling!
Carpet is clean and looks wonderful!