based on 39681 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
that you only use water, all allergen free. Your guys are always friendly and professional.
They did an excellent job on the carpets. Because I broke my arm I requested they do my tile floors as well. It was a bit pricey but they did a fairly good job. Unfortunately the guy scraped up my newly painted baseboards with his equipment. I called Zerorez half expecting them to do nothing. To my surprise, they sent out a crew to repair the damage. Very good customer service.
Technicians were polite and professional.
Excellent customer service. Carlos who cleaned our carpets was friendly, helpful and efficient. The office staff is helpful. No residue left in carpets and job well done. It took longer than the 4-6 hours to dry though.
Hi. I reached out to you through a text. I easiut if town and this week ice been sick. I did get a call from you guys but could not understand the email address to send the pics of sone slight damage.
Chris and Mario were on time and did an excellent job.
First time we have had the carpets cleaned, so we really have nothing to compare it to. But I am pleased with how the carpet turned out. On the other hand, I had a 8 x 10 rug cleaned that I am not too pleased with. The rug did not come out as good as I would have expected.
Great job excellent staff
No smells afterward; carpet cleaned really well
My carpet came out so clean and soft.The guys were friendly and did an amazing job!!Thanks so much.
Do a thorough job and know what you’re talking about.
My carpet always looks great when you’re thru...Carlos was friendly, neat, and punctual.
Every room looks nice.
At first we were very pleased with the work, but now (little more than a week later) we notice swaths of dirty carpet that look like they were cleaned with dirty water. The gray streaks are as wide as the cleaning tool and are in the hall, behind the loveseat and in the dining area. Please call me: Name removed--Phone number removed to reclean these areas. Thanks
The people are great!
Angela and Eric especially are personable and helpful. The technicians are super nice and good at their jobs. They are professional and friendly. Bryan is a standout.
Yours is that rare combination of a company that delivers a superior product with excellent customer service.
Your employee Luis was very thorough and
Professinal.
The "no residue" aspect of Zerorez' process. Also their techs are great. We really like Rob and ask for him. He is very thorough, informative and a delight to have in our home.
I recently used your services and was very pleased how clean my floor runners were. I had them done by Stanley Steemer two years prior to having them cleaned recently. They were never as clean as they were by your company. I was s little surprised, though,I was charged as much because I haven’t had to pay as much even with an independent cleaner doing the same amount of work. They said they had used some extra cleaners/scotchgaurd—I believe that is what they quoted me. Overhaul, I’m very pleased with the service rendered. I will probably call again. I think the price was about $100.00 too much.
the rugs are very clean and the job they did was very great
Thank you JAK
The hot steam cleans my carpets well. And no chemicals to worry about. And now I love the job they did on my tile floors..
Personable service, friendly and knowledgeable
I like that after they clean carpets it doesn't take to long to dry
Process was quick. Techs were super nice.
My tile looks brand new and my 23-year-old carpet looks renewed. Very pleased with the service and the customer service!
I’m so upset about my experience with zerorez. The carpet cleaner (Jay) called me when he got to my house (I had to work so my mom was there to meet him) and used scare tactics to try to more than double the price for cleaning my carpet. He tried to tell me that my carpet would need to be replaced if I didn’t pay for the extra treatments he said I needed. I was completely stressed out by him with everything he was telling me. He ended up charging me an extra $100 for a treatment. I’m so disappointed in this experience. I hope someone actually reads this and takes it seriously. I just wanted the carpets cleaned. Instead I was stressed out and worried and paid for something extra that I don’t even know for sure that it was done. He was in and out of the house in less than an hour. The carpets looked great when I saw them. I really feel I was lied to and that it was a predatory sales tactic to get me to pay more.
No chemicals, isn’t wet for a long time and isn’t saturated with a lot of water. Carpets aren’t crunchy when they dry and they look like new. Everything is clean, no mysterious spots come back, and it smells clean. Love Zerorez!!!
Flawless. The pair arrived on time, moved furniture that hadn’t been moved during previous carpet cleanings. Thorough. Polite and personable. Carpet looks great.
Always great Techs and my carpets always look great
Very nice person, William, who came out to clean.
Very professional and great quality.
Referral from Paul Klinger