based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It did the job it susposed to do.
I like how friendly and helpful the technitian is. My carpets are clean and dry less than 30 minutes after being done. I love this company.
We called Zerorex after being dissatisfied with another company. Conner came out gave us a very fair estimate which we agreed to. Our carpets looked brand new and he did the tile floor in the kitchen and the tile was brought back to its original color.
No chemicals, awesome technician
ZeroRez has a formula and technique that makes my carpets look new again! I will certainly use them for all of my rental property carpet cleaning and tile cleaning services.
Zero Rez has provided carpet cleaning for my husband and I for several years.
We have never been disappointed. Our carpet always looks great and is never crunchy.
Your technicians are always very cordial and professional. The young man that cleaned our carpet this past weekend was also very considerate. He moved hoses outside, before he completed the job, to provide a pathway for me to take my husband, who is elderly and disabled, back to his bedroom. He also helped by moving the oxygen machine back to the bedroom, (I know this made his day a little longer). He’s definitely an asset to your company.
Your product is fantastic. But, my husband used to tell his employees, customers can buy every product we sell from another dealership. The only thing we can sell is exceptional service. I Always feel I’ve received exceptional service, from the first telephone conversation to a perfectly cleaned carpet. Thank you.
I was disappointed on the work from the first time you cleaned the carpets. One of stains in the family room is returning. Also the kitchen cleaning was not the best! Some spots in the grout were plain as day when he was leaving, but stated the discoloring would leave when the floor dried. That is not the case. I have tried cleaning the areas a couple of times!!!! Did extra cleaning in the hall and family room, but as I have stated above the spots are returning!!! The bill was quite a bit higher than the first time with poor results.
Name removed
Fast and efficient.
Very nice job
Dispatch and field tech should be in one mind. Client should not have to explain to Tech what need to be done, once client explained to the dispatch at time of placing the order. Tech may state to the client what was said to the dispatch did not include stairs and quote a price, but tech should have all the other areas did speak of to the dispatch on the order.
Efficient. Dried quickly. Clean look.
Victor was friendly, knowledgeable & an asset to the company.
My carpets are much cleaner than with any other company and I don't have residue (that crunchy feeling) on my carpets after they are cleaned. Your service technician (Chris T.) was very efficient and does a superb job.
The technician was incredible. My rugs look incredible and the carpet is awesome.
I have used your service for many years and I am so tired of your policies and your manipulation s regarding upselling.After this last time and the overcharge, I doubt very much that I would use or recommend your service. Not only the overcharge and the lack of any attention paid to the quality of work.That plus the fact that without any permission you used my water and have the nerve to charge me a sevice charge. Are you going to pay me for the water. I really like the concept of your company, but the under handed way you do business is unacceptable.
Good service.
Like the product. The service was good. There was a problem with the timing and had to wait additional 3 hours for service.
More communication between the different types of cleaning. Everything sounds great on the commercial and when you book on the phone but then the technician made it feel like the 272 I was paying was for nothing. He was shocked that I did not want to spend another 300.00 for the scrub and treatment. I went with Zerorez vs. a cheaper company because I though I was getting a better clean. He told me within a month it would be like we did nothing. Felt like the bait and swtich. Not very happy.
Helpful and great results
The technician, Chris Deak, was very knowledgeable, professional, and thorough. He justified his recommendations by explaining why it's needed rather than just pushing un-needed services without me fully understanding them. He went through each room and made sure every last stain was gone and now my carpets look great!
Great job and always on time
This service left the house smelling awful. Some rugs didn’t dry for 36 house and only after putting a fan right next to it. This was not the same experience I had the first time.
Zak was on time, very knowledgeable, worked efficiently and fast. Your product worked well and my carpet looked like new when the job was done.
The two men you sent (Michael and Jonathan,) were very pleasant to deal with and did a great job on both my carpets and tile. I would highly recommend them to all my friends.
Cleans the carpet, employees are professional and could not ask for more
The technician was great! Very knowledgeable, fast & saved me money. He showed up on time & inspired complete confidence. The results were completely satisfying.
Friendly staff. Very cooperative.
Very pricey!
As you advertise, there really is no residue to attract dirt. Although it has been nearly a year since our carpet was last cleaned, even the service technician was surprised how clean our carpet had stayed. But, we knew the walking paths showed dirt trails, we like to take care of our belongings, so it was time for another cleaning. As usual, the job was done quickly and efficiently with no mess left behind. Thank you for another good experience.
I only had one extra soiled area in my 3 rooms & had to change my whole arrangements cause they didn’t take care of it never again use u guys

Super clean carpet and tile! No residue so everything stays cleaner longer. Great customer service.