based on 39682 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how quick and easy it was. The guys were super friendly and knowledgeable, not just about the service but also about the carpet that was in the home already.
Your service is excellent and technician was very knowledgeable and quite
professional. Our carpets look like new and no after smell from chemicals.
Thorough cleaning.
Professional, timely manner and effective period. The technician was very friendly and careful with my property.
I wouldn’t call it a disappointment. The service tech was great and a very nice guy. But i was given a base quote of $99 for 3 rooms and get the 4th for free. I added pet cleaning solution and the protective solution as well. The price went to $247 which is what i paid for a prior cleaning that was more involved. Not that i was a big deal because the prior service was perfect. So after the cleaning was done there were a few spots that didn’t come up . One i expected not to come up and it didn’t so no biggie there. But there were a few spots in a bedroom that were missed and at the top of the stairs which is a heavy traffic area didn’t come clean. The prior service that you guys completed made the carpet look brand new. This time not so much, even though it was less soiled than the last time. I don’t know if it was just certain variables that made it that way or if it was rushed. Not that i would say the tech was rushing I’m just saying it wasn’t as great of a service as the last time for the price. Like i said the service tech was great but the cleaning just wasn’t as good. I went back with a hot washcloth and cleaned the spots that were left behind myself and they came right up. So i think they were just missed all together or maybe not enough attention was given on those areas. I would still recommend Zerorez to other people and i will still continue to use your services as i am over all pleased. But this service just wasn’t as good as the last service.
Eric was very good and professional. Quote was off though
My rugs and tile look brand new !!! Carlos was extremely professional, knowledgeable and friendly. I will definitely have Carlos come back to do the rest of my house!
Chris Tames did a fantastic job on our tile and grout. The floor looks brand new and now the grout is sealed so the beauty should last awhile. So glad we called Zerorez.
Carpets look and smell great. The men were very respectful and professional. They gave me a price up front and told me what that price included. They were also on time. Will recommend them to friends
Chris did a great job and was very professional.
Let us know that there pet stains on carpet from previous renter. Cleaned high traffic areas well.
the carpet is now CLEAN!
The results...
Service tech very good, prices competitive but deceptive! $29 dollars a room is for basic service, no deep cleaning, just surface cleaning. Deep cleaning, with just another tool, plus time cost us $60+ per room. Naturally we thought that the advertised price of $29 per room would cover entire through cleaning of the rugs, but it doesn't.
As a retired Exec. from one of the largest medical mfg. companies in the world, deceptive advertising may get me once but when I tell people about Zerorez I will make sure to include that they ask the right questions regarding standard surface cleaning and deep cleaning charges per room.
technician was very friendly...seemed knowledgeable...furniture items and rug are clean...stain not eliminated on sofa...but still satisfied with what was done and accomplished
I felt as if I was being pressured to spend more money. My carpet was an easy clean. Would like tech to be straight forward and honest. That would encourage me to call you again.
First said cost was $70 over coupon price because of high traffic areas. However, when we looked at carpet after drying, you could still see those areas.
Fast response, curtious technicians, thorough work, and excellent results.
When we try to call back to ask a question about our invoice we were put on hold So long we hung up! As a business we don’t have time waiting for you guys to have enough people to answer the phone.
I loved all of the follow up calls, were right on time. Very nice men helping us out that day, went above and beyond our expectations.
All of our flooring looks awesome, thank you so much. So happy they could clean our carpets, tile and laminate flooring.
They were timely, very efficient and did a great job of getting out stains!
Wil and his team did an outstanding job.
great service
I like that you did what you say you would do. Mike was very friendly and was carful in my house. Very Professional.
Fast, easy and great results
They did a great job. The carpet was very dirty and now looks really good. There are some stains that couldn't be eliminated unless I could pay more money than I could afford to get them removed.
Great service
Michael, the technician, was wonderful and friendly. Did a great job.
Carpets dried quickly and they were able to get a big stain out of the carpet that I never thought would come out. Still a little to pricey, but will continue to use for big issues.
Our technician zak was very professional and did a great job.