based on 40961 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We don't want telephone calls disrupting our Saturday begging for input. I don't like being asked to rate someone a 9 or 10. etc. There will be a detailed explanation of our estimate going from $198.00 to a billing of $1013.00. As senior citizens, we intend to give you a follow-up of our extreme disappointment.
It really cleans the carpets well with no residue. The carpets feel good when you walk on them.
I like the fact that you do not use chemicals or soaps that stay in the carpets.
The truck used for the carpet cleaning left a huge spot on the asphalt. It from the engine compartment but from the back. I would think that’s the water. I am concerned the HOA will hold me responsible for asphalt discoloration/damage. I took pictures and called the Zerorez location the next morning about this. I was told it had something to do with the heated water and oil in the street. It’s a large area and I don’t understand how that could be.
Please contact me at Phone number removed or email Email address removed
Thank you
The products are all natural and the carpets look new after being cleaned. The technicians are very knowledgeable, polite and do an excellent job.
The employees were very knowledgeable about zerorez product and they knew what to look for on my carpets
More transparency when quoting prices. My price once the techs showed up was more than double what I was quoted on the phone. That is very frustrating and leaves the customer feeling like they have been screwed.
I was told that they had not quoted me for the stairs and a walk in closet and that my living/dining room was really two rooms. On the phone I was clear that my home was two stories and that the square footage was 2100sf - stairs should have been assumed and the number of rooms should be irrelevant if given the square footage.
Really clean carpet. Doesn't clean the edges alone the baseboards.
We had stairs and a rug cleaned. Spots on the stairs came back the next day. Disappointed.
Everything was very satisfactory. I was pleased with the worker I spoke to when I scheduled the appointment and I was very pleased with the two workers who came to my home to complete the job. The carpets look wonderful.
The tech (Richard) did a great job, was courteous and professional. I have already
rec. your company to several friends and will call you again. Name removed
Every single person that works for Zerorez is kind, helpful and happy. The service is fantastic, the outcome is amazing and I would recommend Zerorez to everyone! Thank you!!
I love how fast my carpet cleaning dried and that there is no smell or resido. I will definitely use Zerorez for my future cleanings.
The tile floor cleaning is GREAT we had 33 years of dirt and the floor looks like we just put it in.
And my carpets look great too.
Thank yo very much.
Professional and excellent service
I was not told it would take 3 weeks for me to get my rugs back. I was expecting a week and would not have sent them had I known as I was having company.
I have used Zerorez many times but I was not pleased with the service personnel on this most recent visit. He started the visit by saying our 3 year old carpet was cheap and we should have purchased better carpet, 100% nylon. Then when I asked about the $25.00 gas card that was referenced in the advertisement he never provided it or explained why. Not your best service.
Rich was a very good worker and did a wonderful job. Thank you
The customer service people, the tech Andrew was professional and took great care of our house and carpets. Scheduling is also easy.
Thank you
No smell and stays clean
No harsh chemicals. Technician was polite and courteous. Carpets did not take long to dry. Technician did an excellent job.
the cleaning was really good
The employees were professional, gave their recommendations, did a thorough cleaning, and did not try to upsell.
Friendly service, on time, and knowledge of the technician.
The carpets dry quickly and are soft to the touch afterwards. Your guys do a good job!
Great Service, Friendly Techs, Awesome Results
My carpet always looks brand new after you have finished. I wouldn't use any other company. I even posted on Facebook how great me carpet looked. With 2 dogs and a grand-dog, we need a company like this!!!
Chris W.
I have been using Zerorez for 3 years. I have been extremely happy with the service and results until the last cleaning. I had to call for a follow up on a few spots. On the second visit they went over the spots that were not taken care of on the first visit. The spots are still visible and the carpet is stiff in those areas. This is the first time I have been disappointed in zerorez results. In visits past they got every spot off with no problems. I want to add that both employees who came out were very courteous and hardworking.
The tech was very informative and thorough. The work was done quickly and efficiently.
The end result was fabulous!!
Stephen, the technician, arrived as promised. He was professional & explained the entire process. He also gave me tips on how to maintain my carpets & tile. Thank you
They arrested wonderful been using them a couple of years ! Fast , efficient and friendly