based on 40961 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient and overall very happy with the service.
The quality of service is remarkable and your staff is friendly and knowledgeable!
Our service tech, Andrew, was personable and friendly and explained all the steps and options for cleaning our carpets. We have a rescue kitty with long fur (read: he sheds) so I knew we needed the deep clean option. Like, big time. I had vacuumed the carpets before he came but Andrew pulled up so much fur left behind, I was amazed. Afterwards, the carpets had their true color and they smelled so good!
We love that no chemicals are used, no residue, no smell. Friendly competent technicians.
The technicians are always prompt, professional, and courteous. They give recommendations for additional services, but never pressure you into buying them. I have been using Zerorez for many years and have never had a bad experience.
I just love it all it’s great thanks Dave 🤗😘🤗😊
Price was for right there’s no hidden charges anyway the carpets came out beautiful all the stains came out I’m very happy with the outcome I will be using you again this is the second time you guys came and did my carpets the technician was very professional and explained exactly what he was going to do
Great service
The zerorez team was very knowledgeable and helpful from the scheduling to the service I'am very satisfied!
Fast. Did an excellent job. Had just bought the house and had a dog urine smell in a bedroom. Even the smelly urine residue was gone.
Very friendly and patient staff
Safety As Health Issues For Adults & Pets
Excellent Service With Efficiency
Reasonable Prices & Promotional Savings
Trustworthy
I like how easy the setup was for the appointment. I really liked how friendly and helpful the staff overall was.I also really liked how the technician called and communicated everything with me, and how fast the washing process was. Overall great experience!
very professional; prompt; courteous; and good job
David was a great technician he took his time to do a great job! He was on time, and even waited a few minutes for me to get back from an errand. The carpets are beautiful and I am definitely satisfied. Zerorez went the extra mile to make sure I was satisfied, and along with the carpet special, also applied a gas card ( I have not received that yet) But I am sure it is on the way. I will definitely use their services again, and recommend them to others.
The ad on the radio says there is a gas card offered with cleaning. Never brought up.
Had to clean the tiles after the hoses dripped water.
The cost for protection of the carpets was rather high.
....All nothing big and I would certainly recommend ZeroRez. The technician was very nice and seemed to care about his service.
Service was great . He was able to get some glue out of the carpet, he was good and the other guy was good. Thank you
I am very pleased with this company. Andrew and Conner were our workmen, and they called before they came, showed up on time, worked well as a team, explained thoroughly all my options and did an ABSOLUTELY FANTASTIC job! I love how they used corner guards to protect my walls and baseboards from the rub of the hose. No black marks left behind. Once dry the carpets looks beautiful, just like new! The pricing was very reasonable and I will definitely use this company again.
The rug looks great.
My carpet did not look much different from when I had a competitor clean my carpets a few months ago. I am excited to see how it wears after a while compared to the other cleaner though.
badically good work
Prompt Professional Service. Carpets came out better than I expected, great job!
came for three rooms 1 of the rooms if u want to call it that was a small strip, hardly anything they could get to, my 2nd bedroom was a master bedroom yes its larger but is filled with furniture bed, desk, end tables, refrigerator, and it does have a bigger closet which in my opinion the closet area doesn't quite make up for the bed area they didn't have to do. The 3rd room was an actual room with nothing in it. so because I wanted stairs and a landing (landing is smaller then the area my desk takes up) so really adding stairs jumped it from $100 to $160 for stairs. I like the job you do but feel a bit cheated. That's why I'm not recommending you guys anymore to my friends and I don't plan on using your services anymore. stairs and a landing shouldn't cost %60 addition to a bill, even though if you look at the area amount in the 2 rooms filled with furniture its really only adding the stairs. The tile was done as per the radio promotional so I'm not talking about that, just the carpet.
You asked, sorry if its not what you wanted to read, have a good day
I like that the quoted time was very accurate and the crew showed up on time. The cost is a bit higher that what I have paid other companies. Also the crew was very quick and missed a few small areas. I think this was due to the fact that my appointment was late in the day.
Everything was absolutely amazing. The technician, the cleaning. We are very pleased with the whole experience. Will be using Zerorez from here on out.
The carpets are clean.
Quick and courteous. The technician found our apartment in our complex, did a great job and was very pleasant. Thank you!
Efficient
i like the outcome of the cleanliness of my carpet. You could really see the difference.
They work! I’ve been using Zerorez for a few years now and have never had a complaint. Guys are extremely nice and polite. They explain what they are gonna do and then get to it. My carpets always look fantastic when they’re done.