based on 39684 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Louis and Andrew arrived on time, we’re very polite and very professional. They were respectful of my home my pants and my time. They did an outstanding job! The difference before and after is amazing! I was ready to trash the Ottomans, now they look like new.
I am very pleased and more than satisfied. Great crew and great job!
Zero rez
The tec was very nice and did a good job. Will use them again and highly recommend them
Like the name suggests, I love that it's 0 residue.
Dear Zero Rez,
I am not sure it is so much disappointment as perhaps my expectations were too high. I was hoping the pet odors would significantly decrease. However, once dry, it still smelled like pee, despite the pet bio clean. I'd love for a technician to make a second run down my staircase (problem area), but do not know if that is possible, or if we achieved the maximum effect.
~First name removed Masterson-Last name removed
Carlos did a really great job, would recommend him to anyone who need carpets cleaned. We are very pleased, Thank you.
end results excellent
The technician is well versed, very professional and hard working.
Really good representative who did a very nice job
I liked the suggestions the tech made and how he resolved my issues but I didn't feel like he was trying to insist on things I didn't need or want. I like the no soap in the carpet and also my issues were resolved.
Carlos and Jonathan were wonderful. They were very thorough. They explained everything they would be doing and made recommendations for additional and future services. They cleaned up everything and the carpets look and feel great.
Barnes and Jake did a fantastic job
Your representative, Mike, was very efficient. He was very friendly and knowledgeable about carpet care. We did not feel he was pushy in recommending additional services for the carpet.
Luis did a great job, my carpet looks better tan I thought it could.
5/23/18 I had my upstairs carpeting and stairs cleaned and was amazed at the results. It not only looked clean but smelled good as well. The technician, Victor did a very good job, and next year I will ask for him again. I requested their best guy, and was pleased who was sent to do the job.
Kathleen Winston
My carpet looked brand new. Tough stains were gone
The carpet looks almost like new.
I like the products you use and how the carpets aren’t crunchy. The up-sale almost every time gets a little tiring, however.
The young man that came to do our carpets was very good, I would highly recommend him.
Very professional. Scheduling is so convenient.
Prompt, considerate technician who left our 17-yr. old bedroom carpeting in fantastic condition!
Fast, pleasant and carpets stay cleaner longer.
Carpet didn’t look nearly as good as it had in the past, maybe a new carpet cleaner? Looks like they wanted too many upgrades when the first time around my bill was $300. Yes, I have pet urine but I also have stain master carpet and I had all of the upgrades done the first time. The guy didn’t even do my closet which is 2x2 (my house is really small) where the other guys had absolutely no problem doing it. My carpet was crunchy even though the advertisements say zerorez will not leave your carpets crunchy.
I Will most likely go with another company the next time around but that’s not saying I will never use zerorez again, one bad experience does not define the company.
I would have liked a breakdown on my charges before I said ok. I was charged 275 for my motorhome and I would have questioned the amount.
The results l!! And service professionalism!
Chris did a GREAT job on our carpet. Truly beautiful!
Always willing to honor coupons that expired and other coupons to mix...very reliable in timing and in quality of work, never leaves a mess
YOUR SERVICE TECHNICIAN WAS VERY PROFESSIONAL AND COURTEOUS.
HE DID A GOOD JOB, THERE WAS NOTHING TO COMPLAIN ABOUT. KEEP HIM ABOARD.
GUENTER WRASE
Excellent. Good job
The guys that came were fine but casually stole $16 off of my nightstand. We were quoted $170 and they recommended a pet cleaning which we agreed to assuming it would be a reasonable additional fee. The final bill was $300 almost twice the quoted price... This is for a 1200 SQ foot house. That's crazy.