based on 39684 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great technician.....did a great job explaining everything.
The sercice does an amazing job of cleaning even the heavy traffic areas. The lack of soap residue means my carpets stay cleaner longer afterwards. Your service personnel are friendly and helpful.
They are always on time and don't leave the office a mess. They work fast and do a great job. I am always satisfied with the work they do.
I like how my carpet looks afterwards. 😃 Chris was very professional and did a great job! 👍
They did a really good job and employee was really nic
the seemingly deeper clean of the carpet
Not add fees upon arrival, especially since: 1) we have had carpet cleaning service through your company at this home, 2) our carpet is very clean and we are only following carpet warranty instructions to have carpet cleaned every 18 months (we are a "no shoes nor pets" home; your carpet cleaner also commented on the clean carpet multiple times).
After cushions dried they were still dirty and stained 😞
Cost & effectiveness
My carpet is not clean it all, it looks awful.
My tile has sticky stuff all over it from the cleaning. the technician was very sweet but told me that I just needed to mop it after he left. I just paid $500 for it to be cleaned, now i have to mop it, absolutely not!
I felt like it was a used car sales man transaction. Once in my house, I was nickel-and-dimed, it felt like a scam. I scheduled a carpet and tile cleaning you would think that it automatically comes with water and the solution nnecessary to properly clean it. I was quoted $107 then $500 later and my carpets look awful. Very disappointed
Quality Work, Fast and Friendly
Everyone was very pleasant and nice from the first phone call to the finished work by the technician.
I couldn’t be more happy.
Thank you.
Customer service was outstanding, carpets look great!!
The technician Bernard was great!! He did a good job and the floors look soo good.
Grout cleaning was great
Were very professional and careful around homeowner's furniture. Able to get out dirty-looking traffic patterns that previous rug cleaners could not remove !
Have always done a great job on my carpets.
Quick and professional! My 16 year old tile and carpet came out great!
I have two concerns. The first is the pricing. The technician said the price would be higher if I wanted a deep cleaning. Shouldn’t a deep cleaning be the standard?
My second concern was two days after, my front yard grass had burn marks from the hose and chemicals.
Great carpet cleaning
Love how clean carpets always turn out
Service Person who did my rugs was excellent!!! No doubt I’ll recommend Zerorez!!!👍🏿😎
Professional service, Carpets look clean and like new. Booking an appointment was easy and follow ups were very professional.
My carpet and tile look great! The carpet tech, David, was thorough and knowledgeable. He explained everything and asked if I had any questions or concerns. Thank you for making my carpet and tile look so great!
I like how Ben McKee takes care of our requests and get the work scheduled, and the work team does a good job, and I don't get any complaints.
Wick, fast and efficient
No harsh chemicals
good service time will tell how good it is
Good service.
I had my carpets cleaned by Calvin and I was so displeased and highly dissatisfied! There were streaks throughout the rooms that weren't there before. I called Angela and she sent Michael J. out to redo my carpets and I couldn't be more pleased!!! The carpets looked so good. Mike did awesome and he's a gem for your company! I rated the company a 7 due to having to get my carpets redone and no one took the time to FOLLOW UP with me. That goes a long way doing follow ups!