based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech was very professional and got my property's carpet looking great!
My technician was fantastic!
The technicians arrived on time and were very polite and friendly. My carpets and tile looked amazing after they were done.
The tech was very professional and as he went along asked if we were happy with how the tile was looking.
Great job cleaning my carpets!! Thank you
Professional and prompt service and reasonably priced. Love it
Your team was professional and very quick. They did a great job. However, I have a bit of an issue with your pricing. I have two area rugs, each 8 x 10. They did not need to be taken out to clean, they were cleaned on site.
I hear your advertising all the time for 3 rooms for $99. I realize that is a promotional rate, but I still feel that $160 for two area rugs is a bit steep, especially compared to that promo rate.
I will continue to use Zerorez, but I can't afford to use you as often as I would like.
Thanks for asking for feedback.
This was my third experience with Zerorez. Scheduling was effortless; I requested a specific technician (Victor; friendly/professional/knowledgeable/efficient) and they sent him, on a Saturday afternoon two days away. He called to let me know he was running ahead and offered to come early, so he was finished practically before the appointment time. Beautiful job—I had been ready to replace my carpets two years ago but he did such a nice job on them them I haven’t had to, yet. I would absolutely recommend this company.
No chemicals
As Real Estate Brokers here in town, we need to make sure we have excellent tradespeople in our network. We have used Las Vegas ZeroRez no less than a Dozen times in the last few years, including our personal residence. They are professional, timely, polite, and do an amazing job!
The results
Michael was amazing... very friendly and professional.
I had one rug that had pet stains so I had it deep cleaned. I think that was a waste of time and money so would have appreciated knowing that up front.
The other rooms came out nice. One small area rug had ripples in it. I hope it flattens out and is not ruined.
I like the Zero Rez cleaning process. I have used this service previously and Juan and his associate were thorough, knowledgeable, professional and did an excellent job.
I made an appointment for Friday, June 1, 2018. This time Victor cleaned the carpets in a property I purchased. Victor was professional, knowledgeable, went the extra mile to thoroughly clean the carpets in this property which needed much attention. Victor took the time to explain what he did and why. I highly recommend Victor and Zero Rez for anyone looking to receive excellent customer service.
Not a good experience
Michael Jacobs was a great technician!
You were on time and did a thorough job in the amount of time indicated in advance.
Carpets came out extremely clean!
I've been using your service for a few years now and I would not use anyone else! Your service and professionalism is outstanding. I recommend your service all the time. Just did again today!
Good service and reasonable price.
Great staff. Carpets exceptionally clean and dry beautifully. No chemical smell. Reliable. Stand behind they’re work.
The orice was reasonable & the fellow did a great job on both my carpet & tile. Thank you.
Wow! I thought the floor was toast but after your service it looks like a new carpet. I am so glad I don't have to stare at those ugly stains for another year. I would definitely recommend your service to friends. Thank you.
Charged me $350 for 1 closet and 2 small spots on 2 rugs. They worked for less than an hour. $350 plus $50 tip. Then gave me an estimate for $5,600 to clean and seal 832 square feet of marble floor. $7 a foot is criminal. I was born here and I’ll be sure to tell everyone I know to never use Zerorez.
Thanks,
Name removed
Phone number removed.
From the lady on the phone to Michael coming to my house to clean my carpet and tile. The whole experience was awesome and very professional. I will be calling again. Thank you.
Very professional service, my floors look great, and it was easy!
Our service technician was very polite and informative too.
You do a great cleaning job. Plus, you back your product and your personnel are polite and on time.
To start, a very friendly and professional employee came to the house. The quality of cleaning on my disgusting tile floors was amazing. Clean looks good and they cleaned my couch and tile floor beautifully.
I had my tile and grout cleaned and sealed on Friday, June 1. The floors look great and the technicians were nice. The price was double what I was told in April when I had the carpets cleaned. The very high price was after a large “discount.” I have not been disappointed with the quality of the service, but this extremely high price was a deal breaker. I have had zerorez our 4times to my new home, but probably not again because of this.
Carpet was left clean!