based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Only the best.....
Our friends arrived for a visit the day after Bernard from Zerorez had cleaned our carpet and they thought we"d had new carpet installed. This young man was truly diligent and worked very hard to make us very happy customers. This was not the first time we have used zerorez but Bernard made it the very best result ever. Can't praise him highly enough and will request him the next time we need our carpets cleaned.
I like that Zerorez doesn’t clean with soap. Your service people are polite and friendly.
I think it definitely made my carpets clean but I guess I went in with higher expectations after seeing all the reviews and commercials. My carpet was not fluffy again and you could still see outlines where area rugs lay. I know my carpet was old but according to all the reviews and your claims I thought it wasn’t gonna matter.
The carpets were left much better than I ever expected. They were very knowledgeable and helpful.
Excellent customer service
The gentlemen that cleaned my carpets were kind, considerate and very professional and my carpets look amazing!
Zerorez, was flexible in having a service technician come to my home on the same day, I contacted them. They deep cleaned my carpets and removed some of the ugliest carpet stains. The carpets look really clean and the high traffic areas look brand new. I would highly recommend Zerorez.
Luis was very professional and did an outstanding job in a very efficient manner.
Workers very polite. Performed job professionally and thoroughly. Very happy with results.
A job well done
In my opinion, the first technician, Chris on Monday 6/11/18, did not take the time to do the job properly. I originally scheduled for the $99/3 room special, but I ended up paying $486 for a level 2 treatment in two of the three rooms. That’s nearly 5 times the advertised price! Although unhappy with the up-sell, I was willing to pay extra for clean & sanitary, soft carpet. I paid for 4 jugs of the treatment solution. After applying the 4 jugs of solution, Chris was done extracting it within 30 minutes. My carpet was still damp in spots 24 hours later. In the areas where the carpet was dry, it was crunchy. I called customer service at 5:30 p.m. on 6/12/18 and was told they would only send a out a technician for a reservice if my carpet smelled like mildew. I insisted and was then told they would send someone after 4:00 on the 13th. After continued discussion, the customer service rep scheduled a reservice for 10:00 am on the 6/13/18. When the new techs arrived, the carpet was still damp in areas. This was 48 hours after the original cleaning. The new techs, Jay & his partner, were courteous, hardworking and attempted to make things right. As I wait for the carpets to dry, again, I can only hope that the reservice will achieve satisfactory results. Based on the overall experience, I would not recommend Zerorez to anyone. In fact, I would advise others to avoid this company. There was poor quality of initial service and poor customer service on the phone when I called to report my concerns. If I pay $486 for carpet cleaning n 3 rooms, I expect the job to be done right the first time.
Carpets appear much cleaner than when used a different company.
Leslie so far has given superior service. Super helpful and knowledgeable!
You clean wool carpets
Excellent service, great work and professionalism!
Everything was fine. Anthony and Carlos we're very informative and helpful. Unfortunately the urine smell from the previous owners dog is still lingering upstairs
Removed odor
I’m still recovering from knee surgery. Too tired to comment now.
Quick with good results and friendly workers.
No soap resadu
Professional and on time!!
Service Tech was terrific, and my carpets came out very nice.. I would use them again.
The carpet cleaning was fantastic and so was the floor cleaning...
Your cleaning system has to be better than any others. It, and the great tech, Stephan Fonseco, restored my 25 year old carpet to its original color, just by being really clean. Chem Dry had several chances, and even with a younger carpet, never came close to the results you obtained. I thought I knew what the word "clean" meant, until you showed me it means Zerorez!
I have already sent pictures of your work and a friend in Pacifica, California is going to call your service in San Jose, to see if they will come there.
Ron Walton
How well it cleans and with NO residue.
Also u can clean cat urination-- as well as possible.
Everything drys pretty quickly
Amazingly clean carpets. Lesley did a great job on our carpets!
No comment
No chemicals and professional employees!!!
The results!