based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What I like is the professional way the service men come into my home. They are so nice and so informed on what they are doing. They take care in removing and placing you items in a safe place. They come in wearing protective booties.
Then on to the cleaning...I would not call anyone else to clean my carpets. My carpets look like new and they are almost 20 years old!
You guys are terrific...I recommend them to everyone. I asked if they were in California and they said yes. I even told my son in California to call them and they are going to do his carpets also.
Special kiddos to Chris Deak who did my carpets, he was terrific..
I really cannot say enough!!!
Faye Arshawsky
P.S. I could be an advertisement for you!
Our area rugs were cleaned quickly and efficiently! With 4 cats and 2 dogs, they look brand new.
My commercial carpet cleaning and shampoo service was horrible. A lot of carpet was cleaned around and not between or under objects. Mats and rugs where removed and never put back (specifically was told they would put back). Ive had service done with zerorez for 2-3 years now and ive grown disappointed with the service. Spending over $200 for carpet cleaning every 3-4 months i would expect superb service. I will be choosing a different service company in the future unless change is done.
Very easy and quick to setup an appointment. Worked around my schedule. Work performed was very quick, yet very thorough. Very courteous. Will definitely use ZeroRez again!
Todd did a great job cleaning our carpets. We always use Zerorez because they do a great job and are dependable, professional, knowledgeable and on time.
There was a lot of residue left on my tile floors once they dried. I had to mop them three times to get all the residue off.
After the carpets dried they dried crunchies so I obviously there is residue left on them too. I’m so disappointed I will never use your services again.
Services are only as good as the technician who perform them...Steve did a super job.
Professionalism, great results on carpets, experience.
We have used Zeroez several times and have always had the same results -- fantastic!! we have had carpet cleaned, tile cleaned, furniture cleaned, and also used the duct cleaning service. The technicians are always prompt to arrive and interested in hearing about any problems we want special attention given to. Yes, I will recommend Zeroez to others and will continue to use them myself.
Your technician was prompt with his arrival and did a great job cleaning our carpet, he left the rest of the home in great shape as well.
Great Product
On Time
Friendly service reps/Hard workers.
Knowledge of carpet care & recommends new type of service
Safety in there approach in doing there job
Question
Should I vacuum the CARPET NOW OR WAIT A FEW DAYS.
No chemicals
You pulled a lot of dirt out of my carpets
My tile looks so clean
I asked for a quote to come back to do all my tile throughout my house
Thank you
Everything looks beautiful.
And yes I will recommend your company to my friends.
Pricing is very expensive and my carpets feel “crunchy”.
William did an AMAZING job cleaning our couch. He was so, so thorough and made sure that our couch cushions looked pristine before he called it a day. You would never know that our beige microfiber couch had been through all the various spills and splats that come with a baby/toddler/little kid/clumsy mother-in-law!
We really liked the way carpet cane out.
Our appointment was between 10 and 12 he came at 11.
Very nice guy, did a great job.
Same day service - technicians called when they were on the way - technicians arrived on time - Did a great job, they were friendly and respectful.
The gentleman were friendly, explained everything well and the carpets turned out fantastic!!
No regrets. Very complete and very professional
Your guys Zack and Isaac ROCKED- Excellent job, friendly, my ducts are spotless and floors came out well above expectation. Love the service, love the tech's!!!
The service was excellent. The carpet on the stairs was very dirty the tech worked very hard to get all the stains out and he accomplished this task.
e-mail to confirm appointment. Showed up early. Did a good job.
The tech left the water on my laminate floor where it met the carpet he cleaned. He should have immediately cleaned up the water as he went along, instead when he was done, he went out to the car to get invoice papers, so I cleaned up the water while he was gone.
Better yet, there should have been a barrier put down to keep water from getting on the laminate.
Moisture is the number one enemy of laminate flooring.
There should be an added initial step and/or final step to your procedure: Protect adjoining flooring from the water and/or have a specific final clean up step.
Also, my carpet was somewhat "crunchy" after it dried. I wasn't expecting that.
Other than the water issue, the tech did a nice job. Thank you.
The technicians are courteous and very careful not to run into the furniture or do a rush job.
My carpets always look great afterward with no residue buildup and they are not soaked.
Fast, friendly, complete
Say what they do &do what they say
Worked well and professional staff.
We were upcharged a lot. When I called to make the appointment, I told them what I needed done. They quoted me a price and and I paid almost double. Your customer service also said that the technician would quote me for tile cleaning when they for there. They never said it was going to be in the ballpark of $600. I had no idea it would be so much, so I didn't get that service. I wouldn't have wasted anyone's time if I had known that. My awful experience with pricing was one thing, but also my carpets are crunchy. Which is funny because so much of your marketing is about no crunchy residue. On the plus side, the customer service representative and technicians were all very nice and informative. Just wish company policy was better. If you're going to have a special for 3 rooms, don't hide fees like charging for closets. I mean, closets, really?! And if you're going to charge a $100 for a bio treatment, then I expect my carpets to not be left crunchy. I've had worse carpets come out better with other companies.
Prices reasonable, great customer service and quality work
I'm retired. No business associates.
On time and did a great job on our carpet. Will use them again.
great carpet and ceramic tile cleaning and grout cleaning