based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Once again zero rez.takes care of business. Carpets look new again. Had tile cleaned and grout looks great. See you guys in 6 months
It's amazing that your water based system does an excellent job of cleaning my carpet every time. I have tried quite a few carpet cleaners and Zerorez beats all of them hands down. I have been recommending you to my friends and family. I am so happy you are doing business here in Las Vegas.
The carpet cleaning was great. BUT...
The tile cleaning was a surprise. We had no idea it was going to cost so much. My wife asked about it and William just started doing it. The tile in the kitchen and dining area cost more to do than the carpet for 3 bedrooms and the hall. IT was not a nice surprise.
We were told about the cost to spot clean the carpet and some upholstery, which we added. It would have been nice if he had told us the cost of the tile cleaning to allow us to make up our mind about what we wanted prior to his doing it.
Did a great job.
You can see such a difference 👍😃
The upsell wasnt that much more so thats what sealed the deal instead of walking away .....
Fast, efficient and friendly.
I have bad allergies and I like knowing I'm not putting harmful chemicals into my surroundings. They came out next day and was prompt and did a great job.
Always great results, professional technicians,
efficient and courteous.
I was very pleased with the job done by Louis. He walked me through the process and showed me areas of the carpet where my dog had done her business (which I was not aware of). He worked very hard to get my carpet clean. My carpet is 5 years old and it's looking better than it has in a while. No more residue or stiffness from the last company I used. I will definitely call again when I need my carpets cleaned.
Very professional and quick.
Great Service, couldn't have asked for a better job. Thank you Leslie and Will for leaving the place sparkling!
Was very happy with the work that Steven Fonseca did I would totally recommend him for some type of promotion if there is one available for him he did a complete thorough job was very descriptive in his work with me show me everything he was doing and I was very happy with him and the service he performed , Robert G
I only had my tile and grout cleaned. Jonathan did a superior job. The best I have ever seen.
Quick scheduling
Prompt arrival
Friendly and knowledgable technicians
Straightforward estimate after examining carpets
Clean, fresh carpets
Carpet stays cleaner longer
The guy was perhaps the most thorough cleaner i ever had
First of all, what a team Zack and Anthony make. So happy it was the two of them who returned six months after that first spectacular cleaning! They are so cheerful, helpful and accommodating. Obviously, their training is topnotch, and my old carpeting looks almost new! Thanks to all of you!
The technician Michael was awesome. Very thorough and friendly. Excellent service. Going to use Zerorez from now on.
My carpet was filthy and now they look new again very polite and knowledgeable
Your company is a bate and switch! The service I received was not acceptable. You care more about making money than making happy customers. Your philosophy of providing a great service with excellent results is nothing more than a selling tactic. My carpet is two years old and light spots that were on my carpet did not come out. I was originally sold and paid for Bio 2 and got Bio 1. I feel like I was swindled and I will let all my friends know what kind of system you run.
The process went very smooth. I left an email and voicemail to have service. I received a call back same day and the scheduler was quick, professional and detailed in her explanation of the process. My service time was 3-6. Bernard called me that he could come earlier and we arranged for 2:30. Bernard was professional and walked me through each step and worked with me to get the most important areas cleaned within my budget. I had a mattress, 3 bedrooms and an entire house with tile and grout cleaning. Bernard took his time and we measured every area to see where I could get the most for my money.
Once the process began, Bernard showed me completed areas for approval and then he would explain the next areas. This allowed me to move around the house to stay out of his way. Bernard is a vital asset to your team. His professionalism and attention to detail is worth everything especially in your business. I have left two reviews online and have forwarded my before and after photos to my friends in the city. As for the product, it is the best in the industry. No strange smells in the carpet or crunchy carpet and the grout/tile cleaning is unreal. Zerorez you have this nailed and keep your team members happy because they provided amazing service.
Both Louis and Issac we great. The work the did was perfect, they were both polite and friendly. Louis very clearly explained everything to me. Thanks and see you next time.
fast and professional
Efficient and friendly technicians as well as great quality product.
Victor and Steve were great.
Quality and customer service, were a stand out for me! Also communication.
We liked the service and will be using you again in the future
Great customer service
The tech was very respectful of our home and explained the process thoroughly, answering all of our questions. We are pleased with the outcome. Our carpets look and feel great!