based on 36213 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, professional and complete. It’s very easy to order services and the techs are always pleasant and efficient.
Simple and quick
Friendly staff. This is our second time using Zerorez and both have been great experiences.
Service was excellent…. Products seem to be fine everything seems clean…
Derrick and Zac got everything done and we’re very professional and personable
Zerorez has cleaned my carpets/rugs four times now and have done an excellent job each time. Angel the tech who came to my home was courteous, professional and did a very thorough job!
Quick and effective cleaning, I love how consistent it is and the friendly manner of the staff you deal with. Jordan on this last visit was brilliant and should be applauded for his recommendations and great work.
I love the way the carpet feels after cleaning - soft and clean
Technicians are professional and efficient
Everyone has always been professional and friendly, the carpets look great. They are in and out and very helpful, making sure everything that was wanting to be cleaned actually was. This time they assisted us in moving light furniture back to the original spots after we had moved things to be cleaned underneath and behind everything. There is no chemical smell or residue, it has been safe for the people and cats of our household.
Techs were great, courteous and thorough. Full service in one visit, duct cleaning and carpet cleaning was time efficient.
great service!
quick and efficient!
Daniel was courteous and friendly, and did a good job.
Very effective, seemingly easy application.
Derek your service tech really great, friendly and did amazing job. Thank you
Professional and quality work! I highly reccomend Zerorez👍🏽
The process to book was very easy even with a rescheduling I needed. They were very accommodating. I was reminded of my appointment and given an ETA prior to their arrival which was within the window I was given. Jordan was extremely nice and patient with all my questions. He was very knowledgeable and made the in-home process very smooth. Excellent service!
Took out tuff stains on the stears.
Great prices, friendly, and really clean carpets.
Lack of residue, carpet stays clean longer
No harmful chemicals used. Always very prompt and delivers a wonderful job.
Clear instructions on what is to be done and how much it costs and friendly staff
Our carpets actually smell worse than before the cleaning. We had a couple spots we targeted with the pet treatment and added the citrus scent but the dog pee smell is worse now. We wanted to give it a weekend to make sure the carpet pad was fully dried out but it still smells worse than before the cleaning still. The guy that came to our house and did the job seemed great and he assured us that what we were doing would get rid of the dog pee smell. I told him there were areas I could still smell it when he had me check at the end but he just told me he couldn’t smell anything and I’d. Could it was likely because it was just because the padding was still wet.
Not sure what to do here but we feel like we just wasted hundreds of dollars.
If you have a remedy for this please let us know.
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Man was right on time. Very polite. Explained things well.
So far I am very satisfied.
5 Star cleaner Richy,!, we will request him next time as he was not only thorough with exceptional service but friendly! Thank you!!!!!
Great Job by Angel!!!!
Steve always does an excellent job. That is why request him. We especially appreciate that he asks us what our needs are and really listens.,
Able to get an appointment right away
Carpet dries quickly
Ethan was friendly & professional
I watched your associates of which were very professional and respectful. It was my impression that the application of solution used on the carpet was heavily applied and lightly vacuumed with the back stroke, leaving the carpet wet, I doubt I would use your service again. In regards to the pet spots of which were professionally pointed out @ an extra $30 per room was a gamic for extra money. I could accomplish a superficial spot application with warm vinegar water. It's now the third day after your service, I find the carpets feel crusty, I'm thinking that's a
result of the solution residue left from the application of your solution. The citrus smell during the application of solution was impressive, I wonder if that is the residue causing the crusty feel of the carpet. In summary, I don't see any evidence that there was any cleaning, only a solution application of which left the carpet crusty. Not totally dissatisfied, just not at all impressed.
I paid $350. I would value my service at $150. for wet crusty carpets...
Paul W
Professional and personable technicians; expert services and fair billing
You seem to have a product for every stain I have and those are many.