based on 36228 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very professional and very friendly. My rug and sofa looked as good as new!
Was hired for removal of pet stain, was charged $142 for one room and stains were not removed. They came back out, he did a proper treatment, said the first treatment was not right. When he left I could still see the stains and when wiping with paper towel, carpet was soaked and urine was still coming up with paper towel. Over priced, when making reservation it was advertised $35 a room...somehow that turned into $142, with a job not done.
Joey was very professional and on time for the appt.
Still waiting for the carpet to be completed I have used and referred them business in the past - I was very satisfied with their work. I would refer to others in the future.
Cleaning of carpets in rooms was very good. Area rug good but boarders needed additional cleaning
Thorough job, Bryan was a great technician we appreciated his help with moving furniture.
Services were great. I’ve tried multiple ways to clean my tile and grout with no success. But when Zerorez came to the rescue, I couldn't be more pleased with the results.
I have only used zero res and have nothing to compare it to. I am happy with zero res.
Hired them to clean my mom's 15 yr old carpet which had lots of pet stains. Though they didn't get it perfect which was expected with the condition it was in they did get it real close. I would say it was 1000% better. The two guys that showed up were on time, very respectful and professional. I'm glad I chose Zerorez.
Excellent Service, our carpet is original to the house as far as we know we are the 3rd owners house built in 2001. Our technician was Major, he was right on time explained the process and did an excellent job. You can tell when someone takes pride in their work and he does. He got stains out of the carpets that have resisted other carpet cleanings. We also had him clean our travertine floors, looked great afterwards. zerorez is a little more expensive than others but in my it’s a first time customer it is well worth the money.
No chemicals! Carpets come out clean.
GOOD WORK
Very professional technician came to our house on 1-9-2024. Did an excellent job on our carpets and upholstery. We would recommend anyone who asked to use Zerorez.
Great customer service too.
Very friendly and always do a great job. My carpet looks new!
Cleaner was very efficient and carpets are clean. He did an excellent job.
Clean carpets. Clean grouts
Talon was great. The only complaint that we have is that you shouldn't schedule afternoon appts in the winter as the carpet still wasn't dry by 9 pm
Cory was on time, professionally dressed, and pleasant. His work is excellent.
Fast and effective
Zerorez always does an excellent job and prices it fairly.
service and professionalism
Clean carpet and Tiles/grout the brand new.
Timely, professional and friendly technician, carpets look at feel great. Plus pet stains were addressed with a great smelling, citrus product that effectively removed ALL stains.
carpets are fresh and clean. Your employees are efficient and pleasant.
I am very happy with the carpet cleaning method by Zerorez! The carpets look clean without the soapy smell or residue (as promised). The technicians are always friendly and willing to answer questions or provide carpet care tips.
Our service man was awesome. Very professional and friendly. Our home looks fabulous!
Every time I use you guys, everyone is professional and friendly. The price is very reasonable. Plus you do a great job.
Outstanding service. Zane was my technician and did an outstanding job. I was really pleased with his service and his professionalism. They did say that the carpet only be wet for about four hours; however, it was still damp after about 10hrs.
This was my first experience with Zerorez who was highly recommended to me from my neighbor. I found Zerorez very easy to work with. From job scheduling to reminders of my appointment day/time to the actual day of service call from the technician.
I was scheduled for a time window of 2:00pm to 5:00pm. I received a call from a technician at 10:00am who was in my area and asked if he could come in 15 minutes. Unfortunately, I was in a meeting and not available until the afternoon. I received a call from technician Daniel at 1:30pm. He was 15 minutes away and asked if he could come early. That worked perfectly for me and he arrived 15 minutes later!
Daniel was very professional and knowledgeable about different rug types. In addition to 4 rooms of carpet, I had 3 oriental rugs to be cleaned. Daniel felt it would be best to take my larger 9x12 oriental rug to the Zerorez shop for cleaning instead of cleaning onsite. I agreed and he assured me the rug would be delivered back to my home in two weeks.
My carpets and remaining rugs were cleaned to my satisfaction. Daniel did a great job on my carpets. I will definitely use Zerorez again and will request Daniel!
I have been using guys for years. I absolutely love the customer service and even better the quality of your services.!
Attention to detail, prompt quality carpet service.