based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Yes! We had carpet cleaning, a couch cleaned and lots of grout. Ricky was outstanding and very considerate.
Awsome. Could have not been better.
Arrived on time, went straight to work, was very professional and careful, the processis desriable as no harsh chemicals are used and the carpet is left quite dry. We have pets and although we don't have any pet stains there are wet feet etc, and the carpets turned out great. We use them at least once every year as this system was recommended by the carpet distributor we purchased from to maintain the original quality of the fibre.
This company and staff have excellent customer service. They always are very friendly and professional. They do their best to give us our preferred appointment dates/times.
My carpets stay clean longer than any other company we have used in the past. Definitely a long term customer!
The chemicals used was great! Nothing was overwhelming as far as the smell of the carpet or the carpet chemicals
You do not use chemicals. Damaso Osuna did an excellent job. Highly recommend.
Always a good job and wonderful results!
I will personally be requesting the tech Major for all my future Zerorez appointments.
Friendly techs and satisfying results, I really couldn't ask for more!
Thank you again for your services and everything you do.
Heather
Friendly employee, professional attitude and timely service.
Pricing products and overall cleaning services are amazing..and Zach was the absolute best
Jay did an excellent job cleaning my carpet. This is the third time I’ve used Zerorez, and I continue to be satisfied with their completed work and commitment. When asked who cleans my carpets, I will always recommend this company.
The entirety of our services were amazing. from start to finish Bernardo was extremely helpful. He told us how long it would take and walked us through the process. Will use again.
Tech was on time, very personable, did a great job! I've used ZeroRez before and will use them again.
Fast, efficient, friendly, cost effective. My rugs are wonderful. Even got the stains out
Service and quality of cleaning
Very friendly service, great price for value
Reliable, on time, product does not leave an odor and dries quickly
Your estimation for cost of services is very flawed. First of all, the estimate I received the Wednesday before my Tuesday service I happened to screenshot, and had not changed any anything in regards to it, was about 12 dollars less than the estimate I pulled up on the day of service. The discount I originally received was called a 901 residential discount and that had been changed by someone else to become a last chance discount after the subtotal, when the other discount was applied before the subtotal. Now this 12 dollar difference may not seem like a lot, but no one informed me of the change and the way your estimate generated to a link and not a pdf tells me someone can easily go and “update” the estimate without there being proof of the old estimate because only the newest one is shown, as in the case with me. The only way I could compare what I was originally given and what was sneakily updated was because I took a screenshot if it. And no, this 12 dollars was not just adding in your service fee because my original estimate had the service fee in it already. I felt very tricked to have a link to see an estimate that can be changed by a person behind the scenes at any time and there’s no proof or argument a home owner can make against the company that the estimate was changed unless they screen shotted it.
My next issue was the technician came and said many many times how much of a discount we were getting as if we were commuting some crime, like we were taking advantage of the company, and said minimum he would have charged 350 for our house when we were quoted 259 (with the sneaky estimate showing 272) and when I had gave all the details of my house to the phone scheduler and did not hide anything. I said the exact stair count, knowing there were 3 more stairs in it than were covered, knowing each stair after the 20 that she told me was covered would be 5 dollars each…so 15 dollars extra with my 3 extra stairs. I even disclosed I had two stair entrances that met in the middle but the technician said he would have charged 80 for the second stair set that was very small to meet halfway in the middle with the other main entrance of stairs and would have charged 95 for the other set. That seems pretty steep for 3 more extra stairs. He said that the office always under quotes and that there are always issues with the way the technicians see a job vs the way the phone callers estimate the job. He also told me that they only cover about 15 stairs not 20 so you need to train your people to be on the same page with how many stairs are covered in the 95 dollar price or not. I based wanting your service on that estimate and if I disclosed everything I don’t like feeling guilted by the technician that I shouldn’t be getting this good if a discount or deal when I didn’t do anything wrong in scheduling. The technician said our hallway was bigger than most and he would have charged more as well as our master closet was a larger one so he would have charged more but I have seen many master closets here and I feel ours is about average- but even if it is bigger we still had many things on the carpet that were in the way so he didn’t even have to do the whole thing, as well as the hallway had a large dresser to block some of the carpeted area as well. Maybe instead of charging by room type - like hallway or bedroom- If your technicians don’t like that because some houses are more work than others since those sizes may vary- you may charge by a more accurate and fair reading of square footage. That way a very small bedroom doesn’t cost the same as a large master one, or if larger hallways are very much a concern for your technicians than maybe price per square foot would ease their minds. Our technician also said that he always charges a flat rate for everything but gives bio treatments and scotch guard to make justification for charging more… but as in our case we didn’t want or need bio treatments and scotch guard on the majority of our carpets and I feel the customer should be able to see the price difference with having those on our not- not just giving it to them without them knowing there was an option to pay for less perks. Either your office and technicians are conspiring together to get more out of the customer than originally quoted, or you have major Communication issue between your schedulers and coding and what your technicians think is the best rate to charge.
That being said, our technicians were kind and friendly and did a good job. I appreciated him throwing in a few square feet to a small closet and two small rugs for me for free. I did appreciate that so much. Other than one of them making us feel “guilty” for getting this good of a deal “he hadn’t seen in years”… he did let up when I told him I went over all the fine details with Martha and we couldn’t afford to pay more of the way he wanted it. But I don’t like having to pay more for the price I was quoted and even then I paid more than I was quoted due to your sneaky estimate live update system. The carpets feel amazing and fresh and for that I gave you a 7 because I do like the zero residue and the cleaners you use. But if we go with you in the future I will not be accepting service if there is a large difference between the estimate and what the technician wants to charge. I will go with another company who honors their estimates.
My chairs that were cleaned look brand new again!
Come at scheduled time not 1.5 hours later.
No residue, safe for pets, and dries quickly.
ZeroRez washed my vinyl floor and significantly damaged it in the process. They are not taking any responsibility whatsoever and have given me the 'run around'. One owner has avoided me and I'm disgusted! I will never use this company again.
great prices and excellent help
Great service
Your technician could not move a router and the box the router goes in to clean the carpet in the corner it was setting in. All the carpet were clean except a 1’ x1’ square. Really disappointing to come home and see this with the price I paid to get it done.
Great service but very expensive
Courteous technician and great service.
Did god job. Happy customer
Ethan was very professional and did his very best. I am completely satisfied with this service.
My carpets are exceptionally clean with no residue. Our tech is professional, courteous and knowledgeable
all great