based on 39667 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
FRIENDLY, CAPABLE, KNOWLEDGEABLE & PROMPT
The blood didn't come out of the carpet.
Techs away do a great job. Our carpets look great.
The carpets had stains from dogs and your staff was extremely informative and knowledgeable about how the carpet would be cleaned. The carpets looked great and all pet stains were eliminated. Very happy with the service and results from Zerorez.
I am unhappy with the job .first time the carpet was dirty after they clean i would like someone to see this but zerorez guarantee where is it
Very professional
Friendly and efficient
Easy to schedule, good communication
Pey friendly and not smelly. Barpts ;ppk great.
Zerorez had the exact service I needed. The technician was professional, taught me a few things and quick to complete the service.
To be completely honest, I have seen your advertisement video of the jobs being performed. When I reviewed my security camera footage, the worker showed nowhere near the same attention to detail. It seemed like he was just in a hurry and halfway did the job. Some very simple coffee stains weren’t even removed, which I then removed myself with a little carpet cleaner later, so I know it wasn’t a difficult stain. I will most likely not be using your service again. The only thing I liked about the experience was the availability and flexibility of scheduling the appointment. If you would like to refund part of my payment, or want to come back and do the job right, let me know.
The folks are VERY professional and explain everything that will take place!
Fair pricing
Good communications
Excellent customer service
Well trained technicians
Clean carpets
First of all, it was super easy and quick scheduling an appointment. The technician was very polite and patient answering all my questions. This was so nice, especially in a city where you just don’t see that happen often. He did a thorough cleaning of my carpets and was not in a hurry.
The drying time was quick, just a few hours and my carpets look amazing. I would definitely recommend Zerorez and I will use them again next time.
We had a great experience with ZeroRez Las Vegas! Jordan was our technician, and he was outstanding from start to finish. He gave us a courtesy call 30 minutes prior to arrival and showed up right in the middle of the scheduled time window.
From the moment he arrived, Jordan was professional, knowledgeable, and kind. He took the time to walk us through the best treatment options for some pet stains on our stairs that occurred after the Fourth of July (thanks to two very scared Australian Shepherds!). He thoroughly explained the differences between Level 1 Bio and Level 2 Bio treatments, including the benefits of each — you could tell he really knows the company, the products, and the science behind it all.
Based on his recommendation, we went with both Level 1 and Level 2 Bio for the best results, and we’re so glad we did. Every stain was removed, and the results exceeded our expectations. We also opted for the ZeroRez premium fiber protector to help repel future stains and make cleanup easier, especially since we’ve got young dogs in the house.
Jordan was efficient, professional, and clearly took pride in his work. The entire process was quick, smooth, and left our carpets looking (and smelling) fantastic. Huge thanks to Jordan and the ZeroRez team — we’ll definitely be using them again!
My carpet is very clean and I love the scent
Customer service, super efficient, carpets are looking brand new.
The professional people that you have I need a digital copy of my bill so I can submit it to Empire to have my cleaning paid for by them
I was very pleased with how the carpet came out. Will be using your service in the future.
Brian did a great job. Carpets were rather dirty and they came out sparkling Will use you again
I explained I had 2 rooms and an area rug. My quote was 116 plus fees. The tech arrived and told me it was over 50% more because of the area rug. The advertised price 3 rooms 116 +or- Not only was there only 2 rooms but it one was a half of a room so 1 1/2 room but let’s call it two rooms not 3. The 8x10 area rug and which require a the the same process as a room. I believe I was ripped off by the extra charges. Not impressed by the increase and that why only a 5 on the scale. The cleaning looks great but ??? Not excited about you pricing
Jay did a great job. After asking him about carpet protectant, I signed right up. My carpet looks great.
Power water and no chemicals.
The process is fast and so organized. We love how clean and fast it dries.
Prompt, efficient, professional.
1600$ for a small kitchen and 2 bedrooms and a set of stairs is insane! I was quoted about $400 and it ended up over $1600. Never again.
The technician did excellent and timely work deserves a raise
The team was professional, helpful, and did a great job. Will and Mikey got the job done quickly and were pleasant to speak with, sharing good information about how to care for our carpets.
Arrived on time, friendly, efficient and carpets look great.
They didn't clean everywhere in the rooms. We were told they don't move anything more than fifty pounds. My husband and I moved all furniture except beds and the nightstand in two rooms. I did pull the stand out away from the wall. They didn't even clean by the nightstands! In the other room there is a distinct line where they stopped cleaning. In front of the closet, nightstands weren't even scooted or cleaned underneath! There is crunchy residue in every room they "cleaned" but all I've ever heard is NO RESIDUE with your company. We feel we were scammed. Very disappointed.