based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Service awesome customer service
Great service. Amazing results!
Professional job
I’ve been using Zerorez for years, ever since I moved to the Las Vegas valley. I’ve always done the same space, 3 rooms and 3 hallways with pet treatment in one hallway. The pet treated hallways requires a level 2 treatment, which has cost $60 in the past. However the last time they came out I was quoted $300 for the same space, which was no better or worse than usual. I understand not everyone likes to do the level 2 treatment, as it requires extra work, but I don’t believe it’s worth an extra couple hundred dollars. I’ve scheduled someone else to come back out for a second opinion on the estimate, but I’m afraid we’re wasting each other’s time. It’s unfortunate, but you’ve lost a regular customer.
Rey E was our technician to clean our tile. He was on time- called to let us know he would soon be here. Explained the process to us and remeasured for the accuracy of the sq. Footage. He was considerate, did an awesome job - our tile looks great- we are very pleased. We particularly like that there are no chemicals used - everything is safe for us and for our 2 small dogs. We routinely bring our area rugs to Zerorez for cleaning and we’ve always been pleased with the results. You are our trusted floor and rug cleaning co. You may use my first name and I’m from from Henderson to promote. Thank you
That no chemical are used to clean the carpet.
Best service ever! I will always go back and refer others because the customer service and service is so great.
Technician was very professional and fast . Had a very pleasant attitude ! My carpets look great !
The employee performing the service was great. However one of the rooms took more than 24 hours for the carpet to dry. I never had this issue before with your company.
always a great job !
Though non suds and minimum water residue.
Michael, the service provider, was fantastic! So professional and also very personable.
The only negative I would like to say is that I didn't think the carpeting would be left so wet.
It was still wet in most areas when we went to bed around 10pm.
TJ from Zerorez was punctual, friendly, quick, and just did an overall excellent job. Our carpets were horrendous and they looked and smelled amazing when he was done. The price was very fair as well. I will definitely be using them again.
Julian was very professional and offered some excellent advice re: taking care of carpet.
Also, making,setting up, and confirming the appointment was very easy. I called to confirm and a "real" person actually answered the phone with no prompts or waiting!!!!!!
Our technical was very friendly and did an outstanding job. Our carpet looks brand new...and no harmful chemicals.
I THINK THERE SHOULD BE A LITTLE MORE TIME SPENT ON THE CARPET CLEANING.
THE PET CLEANER IS SPRAYED ON PRETTY SPARSLEY.
Great job.
Very clean job well done!
Excellent work
timing customer services
John was awesome!!! Did a great job and got it done fast.
The customer service is top notch!
Your people seem to be well trained and do a thorough job!!
Arrived on time and did a great job. Carpets were dry before we went to bed
Great service, top notch.
Great customer service, tech did a great job.
They were fast, the carpets looks great. They dried fast, smelled clean and I’ll keep using them. Thanks!
First time we cleaned vents so we wanted to pay more for service to ensure a good job. Mentioned to service provider that I thought it was great about the deodorizer/ antibacterial for the vents only to be told that it’s an extra $10 per vent for that which is contrary to your website. Had to request clean up in rooms prior to their departure. We had to clean the house to get rid of machinery dirt on floors and dust/vacuum 3 days in row to get rid of vent debris. It appears your equipment may not works as intended.
I called for three bedrooms, and was told I would get the 3 room $99 special. After completion, I was speaking to a friend about it and they said the 3 room $99 special also included something like 100sq/ft of tile, but I was not aware of this. I would think either the person who took my call or the technicians would have said something. I would have used that to have the bathroom between the bedrooms done and if the results were good I would probably have scheduled the rest of my house tile to be cleaned (it is something I have been wanting to do), which is almost 4,000 sq/ft. Lost opportunity for additional business.
The guys were friendly and made it very easy to handle the job with me not being present. Very accomodating, and the carpets looked great.It was for a moveout, they look as good as when I moved in.