based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The physical product was not the problem. We are okay with the work. I have a problem with the up selling after in the house. The tech explained they work for commission and that is why it was 2 times the quoted price. I asked the phone receptionist about surcharges and how much they might be and was provided no info about price ranges. I find that honesty works best. I understand that a quote is just that, with the floors unseen. However, for the price to be double, and the reasoning being "they work on commission", is quite deceiving. I am not only "unlikely" to recommend, i am "likely" to actively tell others of my experience.
The lead service technician, Michael, communicated well and the service is good. I like everything about your products and services except for the high price.
Good quality work and professional.
great safe clean service
TJ was able to treat a rug tape stain that two techs before couldn't. He was able to remove the stain with a cleaning gel. I was totally impressed.
Arrived on time - Quick and Efficient - Ricky was very nice and helpful
First time I didn’t give a ten. Three rooms and tile took 30 min. I had moved furniture but no help putting it back. Maybe just spoiled because in past, grout was scrubbed and help was given with moving furniture
Friendly technician, thorough cleaning.
Disgusting slobs. I’m appalled
Very good job, thanks Chris.
They worked really hard and did a great cleaning job. We’ve rehired them for the tile next week.
I like that there was no detergent scent in my house after the cleaning.
How quick the drying process is... very nice hospitality
Before he began, the Agent explained every detail of the procedure he was going to use and the products that would be used. He was very thorough -- room carpets and area carpets look great!
Professional and respectful of my home.
Did a great job snd were right on time.!
I like that the product does a great job of getting the dirt out of my carpets! Service is professional, and staff are friendly. I got the call ahead of time to let me know when the service tech was arriving - he covered his shoes. The job was done expediently.
My husband Zack only will use you guys and I've been very very happy with you guys thank you
Always do a good job and everyone is friendly and helpful.
The service and product were superior.
Showed up on time and did a superb job. Well worth the cost.
Initially, we contacted Stanley Steemer and scheduled an appointment for them to come out and give us an estimate to clean our area rug. However,
they failed to show up. So, when we scheduled an appointment with Zerorez, we were hesitant. However, we were pleased that did. Corey did an excellent job. Our area rug looks great. He is courteous and efficient. We will definitely use Zerorez again.
Our carpets look great. He did a way better job than Stanley steamer ever has.
Fast, Efficient & Courtious!
The technician explained everything. He was courteous, friendly and efficient! He did an excellent job!!
Customer friendly; good job done
The Rep showed up on time, answered all our questions in an understanding way, got to work right away and did an awesome job. The thing I liked the most was how the whole house smelled when he was done....It was a nice citrusy smell not chemical...oh and the prices were pretty good also!
Ii was very fast and got everything clean. We were very pleased with the job. The person who did the job was very nice.
Carpets came out very clean. Very happy with zerorez services.