based on 36791 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Clean more thoroughly and charge a little less.
We love the way Zerorez cleans! It is fabulous. Our carpets are soft and you can just feel the difference after they have been cleaned.
Julian, our carpet associate, was very courteous, answered our questions with knowledge of what he was doing and had a wonderful personality.
Great service!! Thank you Zerorez.
Kevin did an excellent job getting out the stains that I showed him. The rest of the cleaning was kind of mediocre, but when I told him I wasn't satisfied with the traffic areas,, he went over them again. They were much better in the living room/ dining room area; but hallway could be better.
I feel that if he had stayed off his phone while working, he would have done a better job the first time. Certainly don't want to cause him any problems, but you may want to request that your employees stay off their phone while working in someone's home. He did tell me that I had 30 days to request a redo.
Do not have any family here and it is not available where they live but if it was I would definitely recommend
Carlos made sure everything was cleaned thoroughly. He also explained what he was going to do before the cleaning.
Easy to communicate with. I highly recommended!
Gary was amazing! Called ahead of time to notify us he was on his way. Took the time to educate us on their products and met the special requests we had for specific cleaning purposes. The carpet came out great, dried incredibly fast. Thank you!!
Employees were on time , very Professional and did a very good Job!
The carpets were cleaned beyond our expectations. Your representative did a excellent job.
Jacob is excellent technician, he was a skilled technician that removed several problem areas that had been an issue in the past.
Everything was great - they were able to book a time to clean our office carpet very quickly and they did a great job!
The service tech was very good at explaining the product and procedures. I have used this system in the past and my carpets stay cleaner longer with this system. Highly recommend this company.
I have used your company 3 times now and the people who have come to my house are very professional. Carpet always looks great when they are done.
Fast, reliable service, Do not have to wait hours to walk on it.
J, Lynch was very courteous and answered the questions i had.
I was very pleased with the service provided. Your serviceman was exceptional!
The rugs look wonderful. The gentleman who cleaned them was very polite and a hard worker. He was here on time. I would recommend your service to all my friends.
Ricardo was very professional and the service was great. We are happy with the carpet cleaning.
I have been using zerorez for years and always have good service. Thanks
Great service, great product, no harsh residue chemicals
My floors always look new afterwards.
They always do a great job!
The company did a beautiful job on my area carpets and it was extremely reasonable.
It was quick & the young men who cleaned our carpet & sofa were very polite. No stinky wet smell either.
Easy to schedule. Friendly staff. Carpets look like new after the cleaning.
Not clean enough and there still stains in the carpet.
Great service. Very fast, friendly, and efficient.
Always looks beautiful when they’re done. Very professional.
Service was excellent, as were the results.
Carlos was terrific. He explained everything he was going to do. He went above and beyond to make sure everything was done to perfection. He was professional, courteous and efficient. I will request him next time I need cleaning.
Nice young man but when I ask him about flattening some minor rug area, he did not know how or even what tool. Recommend further training in carpet knowledge.