based on 35753 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast, on time great results
Casey was extremely thorough and considerate. Our floors look fantastic due to his hard work, great attitude and your outstanding equipment. Thanks for a job well done!
Very courteous...quick
Did a good job
I usually do not recommend things to anyone. It is just not what I do. However, Zerorez was recommended to me by a friend in this community and I am glad she did. Overall I was pleased with the service and the technician was nice. He wiped up water left on hard floors. Several years ago I used Zerorez at another address and the technician did not do that, which is dangerous. When I called your office to state I had nearly slipped on hard floor where was from carpet was, I was treated in an indifferent manner. My suggestion for improving is that all technicians be aware that overlapping water on hard floors needs to be wiped up.
We are first time zerorez users and I was pleased with the knowledgeable and friendly service. At first I was a little skeptical being that there was only one employee that arrived but he, Ricardo, was communicative and hard working. The carpet came out looking great and honestly, the best carpet cleaning we have ever had. Thanks and keep up the great work!!
The young man that was our technician, was very professional and very friendly and did a thorough job he gave good advice for pet stains and thank you for being reasonably priced I will continue to always use you, it’s nice to know that there’s a company that brings their own water because my development doesn’t allow commercial use of the water on the property so thank you so much.
Amazing job on my carpet! Eric explained the options/upgrades and was very polite and friendly. I will absolutely use them again!
It was done fast. He only used less than one and half hour to clean few rooms but Job quality was not so good.
Our carpet is made of Triexta. Service tech recommended a spray on protector. I was not convinced. The product contained an acid-dye blocker. IMHO not required for Triexta. An all-in-one product is not the answer. Had he offered a repellent I might have had it applied. Still unsure what your product is made of...Stochguard or Teflon?
He did a fantastic job cleaning the carpet! A ten!
I like the results of the work done. Just the price got me unexpectedly. Quality work though and friendly customer service. I will recommend you guy to all my friends....
fast and really do a great cleaning of our carpet.
The guys were friendly and made it very easy to handle the job with me not being present. Very accomodating, and the carpets looked great.It was for a moveout, they look as good as when I moved in.
Great Service awesome customer service
Great service. Amazing results!
Professional job
I’ve been using Zerorez for years, ever since I moved to the Las Vegas valley. I’ve always done the same space, 3 rooms and 3 hallways with pet treatment in one hallway. The pet treated hallways requires a level 2 treatment, which has cost $60 in the past. However the last time they came out I was quoted $300 for the same space, which was no better or worse than usual. I understand not everyone likes to do the level 2 treatment, as it requires extra work, but I don’t believe it’s worth an extra couple hundred dollars. I’ve scheduled someone else to come back out for a second opinion on the estimate, but I’m afraid we’re wasting each other’s time. It’s unfortunate, but you’ve lost a regular customer.
Rey E was our technician to clean our tile. He was on time- called to let us know he would soon be here. Explained the process to us and remeasured for the accuracy of the sq. Footage. He was considerate, did an awesome job - our tile looks great- we are very pleased. We particularly like that there are no chemicals used - everything is safe for us and for our 2 small dogs. We routinely bring our area rugs to Zerorez for cleaning and we’ve always been pleased with the results. You are our trusted floor and rug cleaning co. You may use my first name and I’m from from Henderson to promote. Thank you
That no chemical are used to clean the carpet.
Best service ever! I will always go back and refer others because the customer service and service is so great.
Technician was very professional and fast . Had a very pleasant attitude ! My carpets look great !
The employee performing the service was great. However one of the rooms took more than 24 hours for the carpet to dry. I never had this issue before with your company.
always a great job !
Though non suds and minimum water residue.
Michael, the service provider, was fantastic! So professional and also very personable.
The only negative I would like to say is that I didn't think the carpeting would be left so wet.
It was still wet in most areas when we went to bed around 10pm.
TJ from Zerorez was punctual, friendly, quick, and just did an overall excellent job. Our carpets were horrendous and they looked and smelled amazing when he was done. The price was very fair as well. I will definitely be using them again.
Julian was very professional and offered some excellent advice re: taking care of carpet.
Also, making,setting up, and confirming the appointment was very easy. I called to confirm and a "real" person actually answered the phone with no prompts or waiting!!!!!!
Our technical was very friendly and did an outstanding job. Our carpet looks brand new...and no harmful chemicals.
I THINK THERE SHOULD BE A LITTLE MORE TIME SPENT ON THE CARPET CLEANING.
THE PET CLEANER IS SPRAYED ON PRETTY SPARSLEY.
Great job.
Angela and TJ were very friendly and professional. I liked that they called and let me know they could come earlier if I wanted.