based on 39685 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service with care.
Professional, polite and wanted to be sure I was satisfied.
Great customer service goes a long way! Then backed by great product and service just adds to the whole experience. The cost is very reasonable for the service provided as well.
Showed up on time, was professional and finished quickly. Carpets looked great afterwards
Great service
I got two quotes from two of your employees on the same day for the same job. (The first person quoted $159 but before we could schedule, the phone went dead. When I was finally able to get through again -- and that's something you should work on as well -- the second person quoted $139. That doesn't instill confidence.
Jasper told us that it'd take 3-4 hours for the carpet to dry. When I went to bed at 11:00 that night -- 10 hours after he'd left -- the carpets were still WET. Not damp, wet. I'm an adult. I can handle bad news. What I don't handle well is being lied to.
At first glance the floors looked nice but then there was standing dirty water in corners and along the side of the walls in many spots around the rooms. The grout is already turning dark again and it has only been a week. I had to go around with a towel and spray cleaner to mop up the excess water and dirt that was missed. I did call the technician and he did apologize. But for what I paid, I didn't think the job was worth the price. The technician was nice but I think the corners and many spots on the tile could have been cleaned a lot better.
your office people are the best, but the guy who came out here not sure he knew what he was doing. was not happy with his work or the price he wanted to charge, but the lady in the office made it right and i was very pleased. Mr. Major needs more trainer
Great service.
Zak was great! Very professional and did such a great job with our tile!
Your employee TJ was very polite, friendly and professional. He explained all pertinent facts prior to cleaning the carpet. I am inclined to revert to Clark County Carpets because your pricing is 25% higher with same quality. Name removed
Major was friendly and did an amazing job.
I Love the professional cleaning,the polite person on the phone when I call in with placing my requests.When they come to your home every detail is explained and you have choices of any extra services.
Worked great
nothing he was good
Terry was my service technician. He was friendly and professional.
Great job! On time and was very profesional. Was careful with our floors and covered corners so as not to scratch. Carpets and tile came out great!
I love how well it works and fast drying
Carpet looks great and Derrick was wonderful to work with.
It all depends on the person that does the work. This time it was not the best as I noticed some areas that were not done well.
My carpet is clean and my house smells fresh after the service
ZeroRez people are super professional and do a great job of setting expectations upon review. The result is cleaner carpets.
Technician and my carpet is so clean.
It seems you have cut back on your cleaning agents. In years past, when we used you, the carpets were all brighter. This time, the carpets looked duller and not as clean.
There isn’t another carpet cleaning company I would use.
The technician was thorough, professional and courteous. It was easy to make an appointment and my time was respected. The service rep was friendly and accommodating.
The carpets look clean but has a funny odor doesn't smell pleasant
Great service
Environmentally and pet friendly
Natural materials