based on 36814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Third time using Zerorez and the results are always satisfying.
On time, takes time to explain all services and options, job completed nicely
First of all, Zerorez was recommended by two people( one very finicky and the other one with a big fully carpeted house) So I was very optimistic and was not disappointed. From the office staff to the serviceman, everything was perfect. Everyone I spoke with was very professional and pleasant. Ethan, the serviceman did an excellent job on carpets that had not been cleaned in two years(pre-pandemic). I didn't know what to expect. The carpet looked like new!! Ethan also answered questions about carpet care and was very well-mannered. Thank you.
Everything/ Very, professional. Always pleasant and anxious to please. Timely and efficient. I especially enjoy the end results and the feel of nice, clean fresh carpets in my home.
I have always loved what Zerorez does for my carpets.
But this time, apparently too much chemical was used and one of my dogs had an allergic reaction. It is getting better now with Benedril. One of the area rugs did not come out as clean as it should have . So next time I want just steam except for the VERY obvious darkenings on the carpets. Yes!! I do recommed them to anyone. I will be using them again more often.
Gentlemen was very professional. Work in time frame given. Floor looks nice.
Your tech was professional and helpful
I like the professional service and the products used to clean carpet. Jasper, B, the technician was thorough cleaning our carpets. He answered all all questions and the results were phenomenal.
Your company always do a great job and your team is very professional and quick to do the service. Been using you for almost 3 years now. Don’t ever change…LOL
Every thing was just great this my third time with Zerorez cleaning my carpet and tile, just great.
The men you sent were very good looking very sexy
The technician was knowledgeable and helpful.
On time and did a great job!
I love the carpet protection the pet protection and i really love the office staff and the guys on the trucks they are hard working and awesome 👌
Scheduling was easy, pricing was upfront, Corey was professional, friendly and efficient. Carpets came out great.
I got the tile floors done for my Dad. After having a litter of poodles and numerous poodle parties it was time for a cleaning.
I asked for will and he did a wonderful job.
My Dad waked in his stocking feet and showed me the bottoms and they were white.
Thank you zerorez!!!!!
I have used Zerorez the last 5 years and I am very happy with the service. The carpets remain clean with no return of tracks like other companies.
We were quoted $117 for 3 rooms. They ended up doing a rug and it was over $100 more. It was not a large rug and I didn't understand why it was more than 3 rooms for a rug. The serve was great and the carpets look good. Your employee was very nice!
No chemicals were used. Very good customer service.
Professional, quick and easy.
Very informative and careful employees.
Carpet is so clean Michael was so kind helpful awesome!!!!
Does good job. No bad odors from cleaning solution. Pleasant service.
Cleans pretty good without long wait time to dry. Costumer service & service rep are usually friendly & helpful.
Expensive
I realize my carpet is getting old but I was not happy with results of the cleaning or the odor left behind. Have had carpet cleaned by Zerorez several times. This is the first time I have been disappointed. The $222 I spent on the cleaning was a waste of money and all the time it took to empty the rooms of furniture was a waste of my time.
Anything short of a full refund will be unacceptable.
The gentleman who came out to clean my carpet was amazing! He was so friendly and did a nice job. I would definitely recommend this company and be utilizing them again!
We are very pleased with the product as well as Derrick. He was very pleasant and informative. We will be using your product and Derrick for the future.
The technician was polite and worked hard to take out the stains and do the best job he could. He cared, and it shows in the results. We have a clean carpet without stains.
there are a areas that are soil after the carpet dried.
He did a very good job on the heavily soiled areas