based on 36814 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You said 3 rooms for $99, but you did 2 rooms and then charged me extra for doing the halls. The square footage was less than 3 rooms, but I had to pay more - why?
Our technician Dontay was extremely fast and efficient. Our carpet in our living room came out very clean. Zerorez is a very good company, they came out the same day too!
Great staff. Quick and easy.
Customer service is great also the product that they use to clean the carpet or tile is very efficient.
My appt was from 3 to 6. Zac called about 2, offering to come early, which was great. He did a fantastic job setting up, protecting my walls. My carpet is old and had never been cleaned, he did a fantastic job of trying to bring it to life. I'll use them again for sure.
My carpets look great!
Customer service was friendly, knowledgeable.
Using water rather than harmful chemicals. Everyone is so nice
Staff was so professional and good.
Work was done perfectly , fast , and well
Can not ask for more !
Several spots that did not come out. Tech that came out today wasn't very helpful.
We would like to let you know how much we appreciate the fine job that Major did for us. I have always been very happy with the technicians you have sent to our home but Major rose to the top of our list.
He was kind, understanding and very nice.
Always pleasant, polite and respectful employees. Carpet looks fresh and clean.
Technician (Major) was great. Friendly, prompt, professional. I did not get a quote before the tech can to my house. Quoted cost of service onsite. $250 for 2 area rugs and 1 couch. Would not have used zerorez if I got that quote in advance. I felt put on the spot with the tech standing in my house ready to do the work. What a waste of his time if I would have said no to the quote. Will not be using zerorez again nor referring them to anyone else due to the cost and no advance quote. I only gave you a 3 because of your technician. Good guy.
your Technician Tracey did a pretty good job. He had an attitude problem and at
times I found him patronizing.
He left a dark streak in the entrance to my bedroom and said he was unable to
do anything about it.
I called the office and they sent a very good technician who removed the streak.
He was very polite and efficient.
Environmentally safe. Excellent results. Customer friendly technician.
Always on time, courteous and do a great job
Worker was very nice and professional.
Always on time. Polite, personable & professional techs. Carpets look amazing every time. Definitely recommend ZeroRez!
They got my tile grout and upholstery clean.
Sufficient, Swift, Professional..
There are areas that were several not cleaned According to technician it’s due to wand head not reaching the sides. In front of refrigerator, kitchen cabinets, master bedroom bath tub and vanity .
Derrick is a very nice young man and was anxious to please. Did a great job!
My rugs and sectional are so clean after Zerorez visits. John L. did a fabulous job cleaning all carpeted areas, area rugs and the sectional (love seat, sofa and chase combination) and was very professional. Zerorez Thank You for having such a wonderful product that is safe for my family and pups. Much appreciated!!
service tech did not listen to our needs
Love everything except the throw rug prices.
I LIKE there there work and had patience with me. The rugs dried pretty fast. I will recommend Zerorex.
Very happy with the rey
Your technician was very rude I've never been treated so badly
Great service great technician very polite and professional
They are professional and gave us great recommendations and he did a marvelous job.
Repeat customer here due to the quality of work provided by Zerorez. Jasper did a great job.