based on 36808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service and results!
Carpets r clean
Every tech that comes to service my carpets has been so courteous, knowledgeable about the service and always offers tips regarding maintenance.
Victor did a very professional and competent job on my 3 carpets, 2 area rugs and 2 recliners. I was blindsided by the cost to apply a "bio" treatment to a pet urine spot area and my bill jumped $140 subsequently. I think it would be cheaper to get rid of the dog!
I contacted your office and asked if it was your practice to not use corner guards to protect the walls. I was told that the service person is supposed to, but the service person makes the decision to use them or not.
I explained, I had not ever had other companies not protect the wall corners from the hoses.
I was told he would bring this to the training divisions attention.
The person I spoke with seemed to not have time for my concerns and never asked about the scaring of my walls.
I don't feel the cleaning of carpets was better this time than any other, but the customer service was substandard.
I'm preparing to remove the marks on the walls.
Service was great! Greg W., the service tech, called and said he was running ahead of schedule and asked if it was convenient for him to come early. I was delighted. He arrived on time and was very friendly. I asked if he could include two area rugs that I had not requested in my initial order. He gave me a quote and got right to work. My home is small and I think he was done in about 30 minutes. The carpets and area rugs look wonderful!! Almost like new. AND the price was great. I will definitely use ZeroRes again and have recommended them to several friends.
Good
The salesman sold-up too hard, but he worked equally hard, so it’s okay. He did a great job; I really like Zerorez
The two young men who came to clean our carpets and sofas were very personable, very courteous, and very professional. They were very respectful of my home as well. They did a very thorough and fantastic job.
Always get friendly and competent service. Like the fact that no harsh chemicals are used
I usually like you guys but my last service was not as good as my last I requested Victor and so understand he was not available but I had a few areas that could have been cleaned better one spot was dog poop and I know that could be cleaned and the area by my stairs could have been cleaned better it still looks dirty not as dirty but it still looks dark. I thought it would look different when it dried but it didn’t. The young man that was here did a good job every where else and he got a stain out of my sofa so I thank him for that.
I cannot remember his name, but he worked alone and did a great job on July7.
Great consistent service every time.
On time and Professionalism
Reasonable prices. Friendly Staff. Carpets come out clean.
The process had begun but was interrupted for about 45 minutes for a new replacement truck after something malfunctioned in the original truck. Also found a few nicks on the door jam caused by the hose. End product very good. Very nice technician.
On time and was pleasant while doing a great job. Nice and professional,
I love that there is no residue after the cleaning. The carpets always feel soft, clean and fresh.
Clean the carpet very well
Friendly, professional, and quick to schedule. My carpets always look fantastic when it’s done.
Fast, friendly and cleans up well
Always arrive on time and do an excellent job for a fair price.
Thank you again Zerorez for coming through again for cleaning my titles. The young Rep I really appreciate the work he has done to make my floors come alive.
Great job
This was not the best carpet cleaning Xerorez has done for us. I understand that we have two large stains but in the past your company has completely removed them from sight. Eventually they come back up, but this was not the case this time.
Firstly, i use to help the owner at Dr Royal’s Henderson office, and I finally tried ZeroRez based on his association.
The rep was friendly but did not seem thorough at all. We just needed the stairs and area rug done and while he finished the stairs he said that he usually does it twice but it looks good … okay sure whatever. Then he does our rug and after he’s done he he says he usually uses a deep cleaner to really pull out all the dog hair… he’s saying the is as he is using a tool to bill gobs of hair out of the rug...WTF? Then he says, Jjust vacuum the areas really well in 4-6 hours to get the rest of the hair out.
He spilled the hot cleaning spray over our flooring (which left marks every where) and he didn’t clean it up. The corner protectors were bumped out of the way and he kept walking by them even though they were scuffing our white paint. He wore the shoe protectors but kept walking outside to his van with them on then back into our home. He parked his van exactly where I asked him o the phone not too. I wanted my car upholstery done and ge talked me out of it.
So much for tipping this guy up front.
ZeroRez is super expensive we spent $250+ for the area rug and stairs. Never again. I have withheld blowing up Google and Yelp and social media reviews so I could communicate this first. I am doing this only as a professional courtesy because I knew the owner back when I helped him at the clinic.
Cleans well Excellent process
John was so helpful and did a great job. My tile is amazing considering it is over 20 years old.
Great Service. Love the work we have had done so far.
Eric was fantastic. He was professional and we were so happy with the results. Will recommend the company to everyone!
I still have pet stains in the bedroom that they treated to remove pet stains from and they damaged part of my staircase wall. For paying almost $300 I expect better service. I will not ask this company to clean my carpet ever again.