based on 36808 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I could not see where my promotion was applied we wer we supposed to have 3 roons done for 0$ i was charged nearly 700 dollars,for 4 regular size rooms and 4 large rooms also i have gotten better results for less money in the past i have used zerorez several times and had nothing but good things this time i was left feeling a bit taken advantage of.
I was impressed with the quick response after leaving a message, I liked the gentleman that serviced my carpets. The prices was fair. Overall I will use them again.
THANK YOU
I remember asking to have my carpets cleaned by the going price, so my bill should have been $around $117 with tax, but I see that I have been deep cleaning for additional $70. I am feeling that I was taken advantage of. I know you can't /won't do anything now that the damage has been done. so very disappointing. it felt like a bait and switch, I will warn my friends if they ask me about this company. thank you
I have used you before and always rated you a 10. On Friday, I had one bedroom carpet done for the sale of my Dad's home. It dried stiff and smelly like not enough water was removed. I am going back tonight to see if odor is gone. I hope so. New owners coming this week.
My carpets looks new. He did an excellent job. Beautiful.
Satisfied customer
You schedule department sucks!
Your crew was early and they got set up quickly. My carpets look wonderful, they're over 12 years old, and they are very inexpensive, but they look brand new.
The only negative was, I explained to your rep when I called to make an appointment about a doggie accident (diarrhea) in my hall, that would probably need a little elbow grease. I was quoted one price, but when your crew arrived and we discussed this issue, the price of the cleaning went up. I just wish that I had been quoted the correct price when I called in to schedule the appointment.
Otherwise, I am very happy with the results and would recommend ZEROREZ
to my friends and family.
The crew was early, friendly, explained the job and then worked hard creating results that exceeded my expectations!
Be more honest about your pricing. You advertise $35/room only to charge $52/room + service charge.
Everything. You are the best carpet cleaners intow
John was terrific and very professional. He offered some additional services for us to consider but was not pushy in any way which we appreciated. We did end up spending a little more than we originally were quoted but it was money well spent. Our carpet looks great! Would definitely recommend Zerorez for future cleanings and we will request John next time we need our carpets cleaned!
A total professional company from start to finish. We have used Zerorez for many years and will continue to use. Great product and service is always GREAT!
The service techs were friendly, knowledgeable, respectful of the property and timely. They did a great job!
Service is on time and very good
This is the second year that we have used your services and both employees were very respectful and did a great job on the carpet. This time we had Ricardo clean our couch and matching love seat. He was very informative on the work and price scheduling for the furniture. A good employee who spoke highly of his employer and the work that they do. Job well done!
The tile cleaning was not adequate. Some grout remains dirty, interior corners were not cleaned, and excess water was left on the floor.
I like that soap and harmful chemicals are not used.
Very professional. On time. No chemicals. Don't have to worry about dogs. Great price
The timelines
Zak treated two carpeted bedrooms as well as all exposed tile in the main living area of our small condo and we are so impressed! His expertise and care restored our 26 yr old home to its brand-new-build status. Highly recommend!!
Service very good. Have a couple small areas that did not completely clean. But overall a good job. The mattress cleaning was superior.
Fast and effective
Great service; on time, thoughtful, professional
I like that the carpet doesn't take long to dry🙂
Knowledgeable and efficient
Angel was very professional and did a great job I will have other rooms done soon and will ask for Angel
THE CARPET PERSON WAS VERY POLITE AND EXPLAINED ABOUT HOW CLEAN OR NOT CLEAN SOMETHING WOULD BE. THE CARPET LOOKED AMAZING WHEN HE WAS FINISHED
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