based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets are clean and dry quivkly.
Carpets were real bad and Michael did a good job. I like the way it looks now.
Always on time, very polite, goes right to work and gets the job done right!!!
He did a great job
The rug was not as wet and was quicker to get dry. They also took the time to explain what they notice about the rug while they were cleaning, for example he mentioned there was a lot of soapy residue which could be destroying the under padding.
They were fine, no after smell.
Angel did a very professional job. He was very helpful with helping this senior citizen move heavy tables.
On time, no hidden costs, Stephen M did a great job, and a clean carpet.
Our tech did an awesome job.
On time, courteous, works quickly, wears booties, does not try to upsell.
Tech was amazing!
People did their job in a timely manner.
Clean and great price.
Fast service , fair rates , friendly workers, great results .
Zerorez is the best. They always exceed my expectations on getting stairs out of our carpets and furniture.
Vincent did a very thorough job and he was polite and respectful of us and our property.
So far happy with product. Technician Steve was very helpful and explained everything he needed to do. Was very pleased with his work.
Carpets cleaned up great! Tracy who clean our carpets was great. He was very friendly and professional.
Victor Szubota and his assistance did a great job.
I’m a long time customer. The price is excessive for a retiring customer. Instead of asking me about promotions, offer returning customers better deals. I’ve never had this kind of experience with ChemDry.
Technician was professional and did an outstanding job.
Wil did a great job friendly and got in and out with a job well done.
Professional, good quality work.
Let people know about the $12 Service fee when making the appointment.
John did a great job on my carpet. I have used ZeroRez for many years and would not even consider another company,.
Since I moved into my home in June 2004 I have used only Zerorez for carpet cleaning. My carpet, 18 years later, is still like new. There is very little carpet wearing, the color, of course, has lightened which is not a problem, and the carpet is still soft. I must add that I do not wear shoes in the house, and I have one cat and one dog. I lucked out when I bought my home that the carpet was unusually of prime quality, but the cleaning method Zerorez uses is superb. I have never used any other carpet cleaning company. I will close my thoughts by saying the near majority of the men performing the cleaning were superb as well. The cleanings last at least a year.
I have been using Zero Rez for years.
Things have changed thru the years. However, your product so far is the still the best!
There have been a couple of favorites with the Technicians. I appreciate their time and courtesy.
I have been happy with the service.
Please don't ever change! (Well now, we know about changes in our ever-changing world!).
Thank you!
Daniel the tech was great
I had my dispatcher call for my business, we have a little less than 500 square feet of carpet in our office that needed cleaning, there's not usually anyone there, the carpet is only six months old, we had a spot where one of my techs spilled a drink that would need a little extra cleaning, but other than that an easy job. Since you've been cleaning my house for a for several years now, I had her call you first. She was told you needed to give an estimate first, so I had my wife call you and explain we needed our carpets at the office cleaned NOT AN ESTIMATE, after your team resisted they finally agreed to come out without doing an estimate. The next day your estimator called my dispatcher and told her he needed to see the carpet before they could come clean them, so she had to meet him. He showed up on time, my dispatcher showed him what we needed, and then he turned into a f#@%ing used car salesman, you need the bathroom floor cleaned, you need the runner rugs cleaned, and even wandered into my warehouse to see if he could find anything else to clean, I can assure there's nothing out there that needed cleaning. My dispatcher told him we needed cleaning and scotch guard so just write the estimate for that. He sent me the estimate I approved it then your cleaning team came out and did their normal perfect job. I love the work you techs do but I can tell you most businesspeople don't have time for these silly games, have your techs do the upselling it looks a lot better from a customers perspective.
Ethan did a great job on cleaning our carpets...even getting out the heavier dirt spots caused by spray carpet cleaner that left residue and attracted dirt....looks like new carpet and was dry in a few hours (left ceiling fans on to help)