based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can’t believe how clean my carpets were when they were done. There was a terrible spot in one of the bedrooms and they got it all our. Carpets were dry in a few hours
I am so glad I decided to try Zerorez! I could not believe the wonderful results and extra care that Michael and his cousin(co-worker) gave my tired old stained carpet and the four upholstered kitchen chairs. These look and feel new. These technicians in under one hour of very hard work gave our home a new lease on life. Thank you for your great products and pleasant, courteous staff. I will undoubtedly contact Zerorez in the future and recommend to all. Mary and Fred Dunn in Henderson
Well, what I liked the most was Steve M. He was funny, smart, personable and had endless new music suggestions for me. Honestly, two of the coolest workers who have ever done work at my house. They had fun, they worked quickly, they were perfectly professional but also personable, they did an amazing job, they were early, and they just made my day so great!
So far, I am impressed with how well the smell and stain have improved. I had my oriental rugs taken for a cleaning. I’m hoping those turn out as well.
I’ve been a loyal customer of zerorez since 2019 and over the past 4 years the price has significantly increased. I understand that our economy is struggling with the aftermath of the pandemic and inflation. However, in 2019 I paid $172 and now paying $350 for the same exact services. My home hasn’t changed, it’s the same square footage and I get the same stuff cleaned every time but the prices just keep rising. I’m hesitant to book another cleaning due to the increase in price.
We were always satisfied with the jobs that were done prior to this one. When I mentioned the stain from the floor fan that had dried out a water leak your man immediately started telling me that nothing could be done about it. I know that he sprayed a chemical down after cleaning, supposedly to brighten the spot but it did not work. The next day I used Spray & Wash and got most of it out. He also told me that the floors would take 4 to 6 hours to dry. We went to bed after 8 hours and the floors were still wet. Normally, when done before it only took 3 to 4 hours to dry completely. I noticed also that when I stepped on the tile floor after stepping on the carpet, it was extremely slick. He mentioned earlier that it would be slick, but this seemed like it was soapy slick like it had a residue. I will not stop using you guys but please send someone different next time.
Respectful technician, great attention to detail.job well done and exceeded all expectations
Will did a great job the next time I will use you again tha k you. Pat Last name removed s
Professional
No BS
Friendly and prof guys
Great price
Service was on time and prompt. I did not personally see the end results but speaking with the technician he advised on work recommended and offered a portion of cleaning at no charge.
Tracy was a consummate professional and handled each task with intent and studied diligence.
He was neat, clean and respectful of our property,
My technician Victor worked efficiently. He was detailed in his explanation of the service I was going to receive. Victor has a great energy. Furthermore, the carpets look a thousand percent better.
great service and results
Stains didn’t come out like they have in the past
I appreciate the time Victor took to explain the cleaning process for an area of the house where our small dog likes to do her business. We opted to do the level 2 bio cleaning in that area, which has made a huge difference. The area is clean and fresh again.
Just a great job all ways round!!!!
Michael was professional, polite and did an incredible job on our carpets and area rugs. I will never use anyone else again. The best carpet cleaning we have ever had!
Carpet came out great
Excellent service
Tech arrived earlier than planned---- did a fantastic job--- will no doubt ask for him on next visit (Major)
Appointments are easy to schedule and the staff are very professional and friendly.
Everything.
Professional. quick and on time
Always do a great job!
The job was fine, but it felt a little rushed and I was hoping for a little more above and beyond type treatment.
The drying time and no sticky residue on the carpet. The carpet tech was very efficient and friendly. Overall just a great experience.
Worker was friendly and efficient
You’re technicians are always friendly, thorough and do a great job!
The Tech's Steve and Jessie were the best! House has never been cleaner!
Good results. Daniel was very good technican - knew what he was doing and did it well.