based on 36804 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
rugs smell and look new
I knew it was going to be pricey but I didn’t mind because according to your ads, you guys use state of the art equipment and show a before and after to the customer. I am very disappointed I didn’t get to see a before or even an after since this was the reason I ended up choosing zerorez. Wouldn’t recommend since there are a bunch of other cheaper options that don’t advertise a before and after for the customer. This was the only thing I was looking forward to.
Fast and friendly
Fast & efficient process with no lingering smell after completion.
Great job in general, but they forgot to clean tile upstairs and they broke our dryer (to be fair was old)
My carpets always come out looking great, and the service tech does a excellent job
I totally love and believe in the water process Zerorez uses. Your employee's are always very friendly and professional. And I feel the prices are right for the services I am getting
The service was great. I submitted a request through the website and promptly received a call to discuss what I needed. The service estimate was detailed and the time with the technician was set up within my timeframe. The technician, JT, called in advance of his arrival, was on time, made sure the service aligned with my goals, and completed the work efficiently. I am pleased with the results and would use this service again.
Great service
You guys always do a good job
Prompt arrival, friendly, and did a good job.
Service was wonderful, tech was on time, friendly, considerate, and did a wonderful job. Highly recommended. Our carpets look incredible!
I like the smell of the orange
The techs are always efficient and courteous this time was no different.
I have used Zerorez for many years and will continue.
Great job!
The technician arrived on time. He was very knowledgeable and recommended a second service but was not pushy at all.
Very happy with the end result
EXCELLENT/PROFESSIONAL SERVICE....WILL DEFFINETLY USE ZEROREZ AGAIN FOR FUTURE CARPET CLEANING.....THANK YOU.
I only went with Zerorez because I wanted to use the promotion I heard on the radio of $35 per room and a free hallway. While my appointment was booked with that promo for two rooms and a hallway, because they had to adjust to one room and a hallway because my full-room area rug didn't apply and I didn't want to pay an astronomical amount of money for them to haul it away to their offices to clean it there, they ended up charging me full price of $52 per room plus $35 PER ROOM for pet treatment if I wanted they to remove the pee smells. Needless to say, I paid almost double what I planned for and was quoted with and the worst part is they weren't even able to take the pee smell away without me upgrading to the $600+ "level 2" treatment that would clean all the way to the padding. I definitely wish I went with a different company I've used before that cleaned my pee carpets before successfully while also first including vacuuming (which Zerorez does not do) as well as cleaning all the way to the padding to remove the pet smell. Like, seriously, what does your pet treatment even do? Nothing! I could have done the exact same cleaning with my home carpet cleaner for free. I'm terribly disappointed and out a lot of money because now I have to hire a different company to start from scratch. So so disappointed after I had my hopes so high from the raving reviews. Blech. No.
Very professional.
Great workmanship.
Fast friendly service.
We are very satisfied.
The tech forgot to rake the carpet like he said he would.
The technician was professional quick and friendly. The whole process was extremely easy from making the appointment to the job being done. Will use Zerorez time and time again.
You set an appt time...was early and completed the job in a short time frame
and was helpful as well.
Carp;
Carpets come out so nice
Derrick was very professional and did a great job. I recommended him to parents and he did a great job there too. We will definitely refer him to family and friends.
Very professional
Very nice, quick understood what we needed. Great suggestions
Told tech that there were pee stains that needed attention and areas were pointed out. Never discussed any enzyme cleaners and just did the job. Carpet obviously still smells pee. Area manager keeps claiming tech would have discussed it if he knew. This was discuss on the original walk thru. Now after the inconvenience, we have to move the furniture again and have a tech come out a second time and be charged full price for a treatment? Not what I expected from this company
Everything went well. Steven was awesome and so a great job!!
Good job