based on 39686 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Area rugs, furniture, staircase carpeting and wood floors are really clean and ready for the holidays. Technicians were friendly and thorough. No pressure to add extra services like I have experienced from other popular steamer services. I have added them to my contact list for future cleaning.
Thank you ZeroRez!!
Talon was awesome. He was personable and professional and he explained every step of the process. A great first impression for Zerorez!
Professional and friendly form the appointment until the work was done!
Employees were very courteous and respectful. They answered all of my questions and explained the whole process. I would definitely go through this company again for all my carpet cleaning needs. I have more peace of mind now knowing my carpet is clean and that they do not use any harsh chemicals. Thank you guys!
Outstanding service. Very professional. My technician was excellent.
no, you R fine
Always pleased with the results. Easy to schedule appointment. Tech Angel is professional and friendly.
On time and easy to do business with.
Thank you.
Your method of cleaning. Was a little disappointed because I did not get a call when the workmen were not here in the window of time I was given. However the workmen made sure I was happy with their work.
The customer service was great, my carpets look amazing. Thank you!
Everything was great
We are not happy with the service and the quote in price was not what we were charged. We told them we had animals and that we needed to clean the area that the animals had messed up. They gave us a price quote of $102 this was for one room. The technician came he said the carpet needed to be replaced. Then he said it would cost three to $400 or more To get the carpet clean.
We were charged $137 because he said he had to add biological cleaner to the floor which was just sprayed on. The technician was only here at our house for 20 minutes and could’ve use the extra time to clean the carpet deeper and more but he said he would have to charge us a deep cleaning rate.
We will not be recommending your service, and we will not be using them again. We felt like we were misled.
The carpet looks great and smells clean.
The employee was very courteous and proceeded to do the job as we asked and did a great job. Thank you.
REAL PROFESSIONAL AND KEEP WAITING TIME TO LESS OF 1 HOUR iWILL CALL AGAIN
LAST Technician "" TRACY "" WONDERFUL ,
WILL HAVE HIM AGAIN ON NEXT CALL !
Great service and tech very friendly and very helpful.
Brian has done an EXCELLENT job of cleaning our carpeting !!!!!
Edna S.
Jordan did a very nice job on our carpet and it looks great. We have a nylon, low pile carpet.
We were quoted $125 ($35 for 3 rooms plus $20 for the hallway) based on a Valupak coupon which said it was good through 11/30/2023 (the scheduler did not want to accept the coupon, but finally did specifying that we had to be sure and give it to the cleaner so she could look at it). We had some stains from cat furballs, which we had cleaned up while they were still fresh There were no urine or poo spots on the carpet at all. We understood that there would be "additional charges" to treat the stains, but we were thinking the price might double up to around $250. The total was $357!! Considering we only had about half of 2 of the rooms cleaned due to furniture we could not move that was one pricey carpet clean!
The product used to clean the carpet does an excellent job and is quick drying.
Not sure if I did this already, but I wanted to make sure you knew how pleased we are with the cleaning of the tile. It looks like a brand new floor. All our questions were answered and the outcome is wonderful. Thank you!
Did an excellent job on my floors
There are specials given and good cleaning done!
Love how clean and fast the carpet to dry
Cory did great work and was very professional. I highly recommend!
My carpeting is very old but Zerorez always makes it look good. Great job!
I have used Zerorez several times. Most recently to clean my upholstery. I love how my old recliner and an easy chair I found on the street now look like new!
Definitely recommend.
I'm very happy with the results of my carpet cleaning. The carpet looks refreshed and clean with no residual odors.
The service is the best we have ever had here in Vegas. Our technician was extremely knowledgeable and helpful ever step in the entire process. Our carpets did not get over saturated and dried much faster than other services we have used in the past. I would highly recommend this service to anyone as we are so pleased.
Very professional and did an amazing job. My carpets look brand new!
While I’m not knowledgeable of any other company’s pricing, I would say value is why I scored 8/10. I thought more scrubbing would be involved, not just a pressure wash & suction more or less. I’ll seek other quotes and compare next time.
With regard to my technician personally and professionally, Ricky is a 10/10. We had a great conversation and he worked straight through afterward. He moved some furniture around the tile which was nice. Lastly, his promptness and communication would be scored 10/10.