based on 41201 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. Did a great job and very professional
The whole reason I ordered the service wasn’t resolved. Once it dried, the same spots were there.
The tech and how my carpets look when they finish
Will was great! He is efficient and explains the whole process. He did not try to pressure any additional purchases. Sure, he offered them but I did not feel uncomfortable saying no thanks.
The tech always arrives in the time period given. The service is fast, and the carpets are good as new at the end. My carpets are 22 years old. No other company has touched them, and they look great.
The customer service is awesome nice and friendly did an amazing job on my carpet will keep returning
Clean & fast
The gentleman that came in explained everything throughly and was quick. Did a ok job.
Jay does a fabulous job works very hard and it shows in the end job….
Great cleaning and carpets aren't so so wet
On time, friendly technician and very informative.
Agent was very friendly knowledgeable and efficiemt
professional and they took they time to clean and asked for my opinion..loved it!
The service is always excellent and there is no after smell from the chemicals they use to clean the floors.
No leftover chemicsl smell
I would not ever use another company. Carpets always come out clean..
Zack was awesome!
The gentleman who came and did my carpets was very fast, efficient and friendly. My carpets came out amazing.
Technician was very friendly, knowledgeable and did a great job. Carpet turned out like new after he was done. Highly recommend this company and it's services.
On time and explained the process and recommendations for the future.
Easy to book. Competitive pricing. Matthew did a great job! Professional, respectful and efficient. He also got out the stains!! Great job and thank you!
After drying stains reappeared and look larger than before the service was done
The tech was on time and was very professional.
Eco friendly. Will was knowledgeable, efficient, and, conscientious about doing a good job . He was respectful and friendly.
Dear Customer Service,
I am writing to express my disappointment with the upholstery cleaning service recently performed at my home and to request that you review the charges associated with the work.
One of the primary reasons we selected your company was the marketing and advertising surrounding your upholstery cleaning process. Your materials describe the service as revolutionary, state-of-the-art, and significantly more effective than traditional cleaning methods. Based on those representations, we expected a noticeably superior result.
Unfortunately, the cleaning results did not meet those expectations. The couches did not appear substantially cleaner than they had after previous cleanings performed by another company, nor did they appear significantly improved beyond what we had been able to accomplish ourselves. Given the premium pricing and the claims made in your advertising, the outcome was disappointing.
We were also surprised by an additional charge that was presented on the day of service. We were informed that cleaning the backside of the couch cushions would cost an additional $10 per cushion, resulting in an extra charge of $120. We agreed to the charge at the time because we believed it was necessary to ensure the couches were cleaned completely.
However, upon reviewing the invoice, the additional $120 appears to have been billed as a “Level 1 Bio Treatment,” which is described as a treatment for biological contamination of flooring and fibers. This description does not seem to align with the explanation provided by the technician regarding cleaning the reverse side of the cushions.
More importantly, when paying $400 for couch cleaning, we believe it is reasonable to expect that the entire couch, including all surfaces of the cushions, would be included in the service. Even after paying the additional charge, we discovered that the sides of the cushions were still not cleaned.
Given the combination of the unexpected upsell, the discrepancy between the explanation provided and the invoice description, and the overall cleaning results, we do not feel that we received the value or level of service that was represented when we selected your company.
We would appreciate a review of this matter and would like to discuss an appropriate resolution, including reimbursement of the additional $120 charge and any other accommodation you believe is appropriate.
Thank you for your time and attention. I look forward to your response.
Sincerely,
Name removed
ALL
Mikel did an amazing job. Very informative and friendly.
Zach was very knowledgeable, respectful and professional! We will use Zerorez again.
No other company gets my carpets as clean!
Tracey was on time, explained what he would be doing, took photos, asked if I had any issues with the carpet and went to work. He cleaned 4 rooms, stairs and a chair for a reasonable price. Looks like new