based on 36799 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Tec. who provided the service worked very hard and did a great job. He was also very professional and an overall nice guy !!!
Everything! They showed up early, everything turned out great. Super professional and I love the results. Have already recommended your services to my friends and colleagues. Thank you
Prompt and thourogh.
I signed up for the 117$ 3 room special. I had a bad dog accident in my bedroom. He said he could do level 1 but that wouldn’t work to get the urine out so said I needed level 2 which a deeper clean. He then said to treat each spot of urine would be more. Bottom line I paid 340$ for 3 rooms and a closet. My closet stain didn’t come out.
Very easy to get an appointment. Came on time as scheduled. Very professional and redid the 3 traffic areas that I was most concerned about. After one week carpets look as good as the day cleaned. Very pleased with service.
Friendly employees and great service.
Polite, punctual, and efficient.
I was happy to get the scheduled time I wanted. The tech called me well in advance that he would be arriving. He was professional; wore shoe covers. We watched him work the entire time and he was very comfortable with that. Answered any questions we had. Will definitely call them again.
Quick response to my request for carpet cleaning. Excellent service!
I know that it’s hard to estimate costs prior to the tech arriving and inspecting but I’d recommend either not providing an estimate or getting more information from the client so you can provide a better estimate. What I received and what I paid was quite a bit of a difference.
Great service with great pricing
Very Professional in presenting the coverage of the rooms and chairs cleaned. Kept me updated on product that was being used in cleaning.
Very professional, prompt and we were happy with the results. We highly recommend them and will be using them in the future in our new home.
Tech Ethan is the best on your team. I know, been using you all for years.
The were easy to work with and took care of everything at all 3 locations.
The carpets looked good and the service was within a timely manner.
I've used your product & services 3 times and am very satisfied with both. Your representatives have always been courteous and professional which in this day and age I appreciate very much!!
Professional staff… delivering excellent results
Great product and service, TJ is a great rep. He made it effortless!
I was charged 3x the price offered by tech to deep clean pet stains. I was misquoted the additional bio treatment as being $35 per house not per pet stain. Further more I had to barter with tech to remove the $100 fee if he needed to use the portable system. He then retaliated by triple charging for pet stains and did not use blue light to expose any other stains I did not know location of. The call center refused to offer a price deduction.
My carpets now smell worse than before since he steamed surface of untreated pet stains.
Being on a fixed income is hard, especially when you entrusted care to chosen business and still left with unclean carpet & stress
Friendly and fast service, did a great job! No issues at all!
First I must say the man that cleans my rooms he did a great job
Good job guys are awesome
I was 100% satisfied with the job zerorez did. They exceeded my expectations and I will recommend them to friends.
I really like Zerorez because the techs are thoroughly trained and very friendly. Victor was very professional and very thorough.
I like that there are no chemicals used when you clean rugs. However, you are more expensive. I would think less chemicals means less cost, but in your case it means more cost.
Excellent cleaning of my carpet and runners. They look like new! The technician was polite and well explained every step of the process! I definitely will use Zerorez again. Thank you!
Always professional, on time and thorough
Ricardo went above and beyond to make us satisfied with our carppet cleaning! I will not use any other company!
Great end result, after technician advised to add pet stain/odor treatment.