based on 39574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and worked really well.
Zerorez was able to get out stains in my carpet that I didn't think would come out. The person who did the cleaning was very friendly and professional. I wouldn't hesitate to use them again for carpet cleaning.
nice technician. carpets look great.
No chemicals used in the process and the carpets looked great.
The "young" technician Ray was polite and on time. The job he did was not up to what Zerorez had done for us previously. I had to ask him to redo an area and he said it was dirtly because my ari vents "probably needed cleaning". After he redid the area in question it looked better but still not what we expected. Today I took a small handheld cleaner to the area and you would not believe the dirt that came out. I used plan water on the area.
Twice i've had your company out to fix former pet odor issues. your company is not results driven (customer satisfaction) but rather contract driven. you now have $500 of my money and I still can smell the cat urine. if i hire a plumber, in exchange for a fixed price , I get results. not with zerorez. your technicians knocked a piece of art off a wall and broke chair rail molding, which i can prove with recent pics, was not broken before. If you can not or know not how to do what your ads say, you should quit the business. $500 i'm out, cat pee in my nostrils and broken molding to pay more money to fix!!!!!
no cruchieness after the cleaning
It took away the spots and as of today, they have not returned.
Cleaning method, quick drying time, good service.
The carpet was completely cleaned and is staying clean.
the carpet cleaning is always done well and fast. your guys are always on time and super nice!
Your service was very good. Nice young man, name was First name removed.
Over the phone I was told that my stairs could be counted as two rooms. When the tech got here he told me that was false information and each step was counted individually. Big price difference. It looks good, but I would have liked to have been more prepared for how much I was going to have to pay. Yes they can only give an estimate over the phone, but I was given false information even though I gave accurate information on my home.
When I called zerotez and stated I wanted 3 bedrooms, hallway, stairway , dining room, and den cleaned they gave me an estimate of $300. Upon hearing that I ordered the service. When zerotez came they said it would be $480!!! I called and was told the dispatcher I had spoken to who gave me estimate made some mistakes thus giving me inaccurate estimate!!!!!! The technician Ray was professional and did gOod job. But next time I will do more research with other cOmpanies and make sure I hold them closer to phone estimate
Think your product is the best.would be nice if when you run a special that you could email to existing customers.
The service is great you are always on time.The products are wonderful.
you have good pricing your tech bobby very knowledgeable he keeps my carpet like new
Ray was very thorough and explained everything!
GREAT RESULTS
Roy did a wonderful job. Very nice man.
Cleanilness & care of my property from service personnel during the visit and results of the carpet cleaning
The Technician was prompt, matter of fact he was early and did a great job on our carpets. We had some very tough stains and he was able to get our carpets almost to looking brand new :)
1. The truck left an oil slick about a foot in diameter and heat damaged the asphalt where it had been parked. Didn't notice it until the today.
2. I was very pleased with the results of the carpet cleaning itself. The technician was very polite and knowledgeable and did a terrific job.
3. The only major disappointment was how I was treated by customer service. I originally called in response to a $99--3 room special, but was told it would not be honored in my case since my carpet happened to be on stairs and in a hallway. (Seemed unfair---since I have less carpet than in average sized rooms so I appealed to the manager "Paula". She reluctantly agreed to throw in the landings for fee and gave me an estimate of $140 based on 20 stairs. When the technician arrived, I learned that zerorez has redefined the definition of "a stair" so by the new definition I now had 24 stairs and my bill would be $160. A quick call to manager Paula, who I was sure would honor the original quote only resulted in making me feel less "special" than ever. She had to playback a recording and then wouldn't honor the price anyway because the technician's "new age" count had to be used---All in all a degrading not customer friendly experience.
There are 100 homes in my subdivision with the same sort of set-up for carpeting. A $20 savings to me would have easily brought in 10 or 20 new customers for zerorez. Based on the quality of the cleaning, I would have given glowing recommendations. You could give me the cleaning for free now and I wouldn't recommend zerorez!
Workmanship is excellent and we're pleased with the cleaning results. Your technician's truck has a serious oil leak and left a 1' diameter oil stain on the pavement in front of our house. He needs to get his oil leak addressed.
no smell afterwards......service was great.....professional technician. Carpet was left feeling soft....
Ray Miniz is great.
I specifically chose this company because it offered an eco friendly alternative to spraying loads of crap on an already unfriendly synthetic carpet that came with my house. After 3 years, the carpets looks almost new, the stairs came out great, and the gentleman who cleaned them was a fount of information. The only issue I had, the diesel truck he used left several large spots in front of my driveway. Not cute.
Your truck left a huge grease stain on the street directly in front of our home. Huge meaning 4 feet by 1 foot. Also, your pricing is dramatically higher. Not even competitive.
My friend Terry Davis recommended zerorez.
Ray did a great job on my carpets. I bought a foreclosed house and the carpets were stained, they are now clean.
Thanks Ray and zerorez
First name removed
The carpets seem to come cleaner when I use Zerorez