based on 39574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No one ever emailed me the quote. I emailed you and even called. I was put to voice mail and left a message. Still no response. $1200 was said over the phone. That's a big case to loose because you can't get back.
Excellent product and service. I wouldn't have anyone else clean my carpet.
did a excellant job ov cleaning
How clean the carpet came out and the special price was helpful as well.
Provide pricing options for regular customers
I like that there is no soap residue. I am hoping that the dirt spots will not reappear like with traditional cleaners.
No soap and stays clean for longer than conventional carpet cleaners!
I was really impressed with the quality of the work that was done and especially with Ray who cleaned our carpet he was very professional and made sure I was pleased with the job he did. The only reason I would not call you back again was the price. I paid $512.00 to have my carpet cleaned which I feel is just too expensive.
Sincerely,
Name removed
Bedroom still has,dark areas that appear to be dirty still
The young man who cleaned our carpets really knew carpet cleaning. He explained before hand what he was going to do and why. He worked hard and did a fabulous job. He is to be commended for his thorough work.
Your cleaning process cleans very well
No Chemicals
The carpet did not come out clean.
i like the service personel and the carpets are clean.
The agent that arrived to complete the work was arrogant and only focused on the up-sale. He completely disregarded any customer service and tried to charge me more than needed. I asked him specifically to clean a rug that had been cleaned multiple times by other carpet cleaning companies and even your company. However, this associate refused my request, but advised he would gladly do it for an additional charge. The agent then told me that he would have to assess each tiny spot I asked him to spot clean so he could charge me for them--WHAT!!!? Are you kidding me with this type of customer service?
I was very disappointed with your agent. The reason I went with your company in the first place was due to a prior agent doing a FANTASTIC job. When I mentioned the prior agent, this current agent advised he was no longer with the company and shouldn't have done what he done for me. From a customer service point of view the prior agent did exactly what he was supposed to do and this agent did exactly the opposite. Oh well, I will not be returning as a customer. Go ahead and keep up-selling people, you will eventually keep losing your customer base.
Sincerely,
No Longer a Customer
I think the carpet cleaning was just average.
You did what you were advertised to do! The carpets look great, free from sticky residue and STAINS! My only complaint is that the stairs did not clean up as well as I would have hoped, but, to be fair, they are the most abused area of our house, carpet-wise. I will use Zerorez again and again!
The serviceman was friendly to our dog! If Heidi Harris likes your services and recommends you on the radio, we'll give you our support.
I have always been very pleased with your service and have recommended it to my friends and family. Although, my last service was not to my standards with zerorez. There was a pet stain that was treated that is still there. Your company has always been able to remove them and I have been very pleased. I will still recommend your service.
Name removed Phone number removed
we use the same person for our floors and he does a great job. He's in and out and the job is always great. wonderful service. And have had no problems with products.
The service/carpet employee (Bob) who cleaned my carpet and upholstery was very accommodating and he did an excellent job of cleaning my carpets. I am always pleased with Zeroz's service and the people who work for them. They also always call to let me know they are on their way which is always helpful to know.
People doing job are nice, polite and very through in their work. Take pride in making the rugs look good. I will only use Zero Rez and recommend you to all my friends and neighbors. Great job. Torry too! Always very helpful.
on time, professional, efficient, friendly
Fast, efficient, and professional staff. Carpets look great for being 15 years old
Our carpets stay clean between cleanings which are every 6 months. Our tech, Roy Lewis, is the best and we request him. He's thorough and knowledgeable and has consistently done the best job for us. We get more business cards each visit and give them to new neighbors and other friends.
Great results! The Zerorez prosess really brought our carpets back to life and restored their color. Friendly service on the phone and at the home was excellent. I would reccomend this company to everyone.
I recommend my company who used you and your company does not offer discounts for recommending anyone.
I'm all in favor of keeping chemicals to a minimum.
On time and well done. Carpets look great.
My carpets look amazing and the service was great