based on 39574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough cleaning and pet stains gone.
great service/quality of work, friendly and professional.
Very professional and friendly, but more importantly, a very thorough cleaning. We'll defiantly use again.
Thanks
We have a curved stairway with newel posts painted white all the way up. I did not realize until the cleaner left, that on each post along the curve, paint was removed off the edge of each square post from the dragging and pulling of the hose. Had I known this would happen, I would have put a blanket along the posts all the way up to prevent this.
Zerorez needs to be upfront about the hose system and that it runs out of the van. I live in an apartment and almost was not able to fulfill my service after I had left work early to be home and needed it to be cleaned before my new roommate moved in.
I love the concept of chemical-free carpet cleaning. However, I paid big bucks for the protection spray only to find it was ineffective. I dropped a miniscule drop of something in my dining area and immediately blotted, pressed, and wiped the spot (no bigger than a pearl) without success. The only thing that would get it out was some carpet spot remover that Stanley Steemer gave me a year or so ago. Needless to say, I was extremely disheartened by that experience. The outlay of $140 was exhorbitant considering its ineffectiveness.
Your staff was most accommodating and informative.
My carpeting looks great!!!!
Service was friendly, fast and informative. We will surely use you in the future.
Prompt,efficient
The follow up, reminders and clarity of service.
Professional service. Carpets get CLEAN.
Very impressed with how professional the staff seemed. Carpets look great! So happy to have found a "Green" Carpet cleaning company!
You are on Time and my carpets are very clean
The professionalism of Ray & the great job he did, I would like for him to come back & do 2 more rooms in my condo. I'm I listen to 94.1.the mix
My heavily soiled carpeting is completely renewed. There were no hidden charges & no high pressure to purchase additional treatments. My 2000 sq ft home was completely finished in about 1 1/2 hours & the serviceman was pleasant & very competent. Will only use Zerorez in the future as have never had such great cleaning from any other carpet service. Thanks!
Very nice and friendly technician. Carpets look fabulous!
VERY professional & affordable
This is not the first time we have used Zerorez and it will not be our last. I like that you don't you soap or harse detergents but just steam it out and what a job you do. Even the dirtest dirt come clean.
Quick, works really well, employees prompt and courteous! Carpets look fantastic!
I made an appointment to have air ducts and carpet cleaned. The night before you called to confirm my appointment and what service was going to be completed. However, when they arrived at my house they had no clue about air duct cleaning and only did my carpet. I do not blame the folks that showed up at my house but am not happy over the lack of communication. Nothing is needed on your part to fix this situation.
Not wet for long. Doesn't leave soap in the carpet
Excellent people and process
its done right the first time
Since I have a dog that loves to lick the carpet, it is important to me that your carpet cleaning technique is pet-friendly! Service was very efficient, professional and courteous.
They make my carpet look like new. Carpet cleaner is always very nice.
I am very happy with the fact that my carpents don't have left over soap in them. They look very clean and I feel like they are cleaner than they would be if I had used an ordinary carpet cleaning system. The technician was very knowledgeable and did a good job.
I thought the special pricing of three rooms for $89 was very misleading. I was quoted a total cost of $149 since I had two additional rooms and when the technician came I was informed that the cost was going to be $250. That is a little shady. No mention was made to me on the phone that there was a square footage limit. Your people on the phone should be more up front with your new customers.
The carpets are cleaned. All the especially dirty spots, high traffic spots, are perfectly clean and the "spots" dont return.
Understanding the product used I now fully understand why it works so well and why it sanitizes the carpets.
I have recommended Zerorez before and will continue to do so. In my opinion, it is the best method to clean the carpet. It is dry within one day, and one of the guys a few years ago even got blue paint that I had spilled on the carpet, I was glad I had called right away. Needless to say, I was very relieved.