based on 39978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courtious, On time, and great results!!
Very professional and polite! Carpets look and feel like new! Employee worked very hard! We will us you again. Price very good!
When I called about the three rooms, I was told that since I had a small living room that was L shaped into a dinning room it would count as one room. When the young man came to do the carpets he told me it was counted as two rooms, not one, even though it's technically an L shaped room. Therefore, my office carpet was not cleaned, as that area was in need.
The carpets look very nice and the tech was professional. My only dislike is that the equipment (hoses, etc)that is used leaves scrapes and marks on the corners of the walls. If protection was used on the corners that would be great.
Better clarity when it comes to your pricing. First of all the offer I heard on KXNT Radio in Las Vegas was for 3 rooms, full treatment, for $99.00, however when you go online your website only offers a $129 charge for the 3 rooms. Also, the pricing of the stairs is a little confusing, usually it is per stairway not per stair. I understand there are some people that only have 2-3 stairs, then don't you think you could just throw them in, how much work can it be? Other than that the technicians were very nice, professional and did a good job. I am satisfied so far with the results, howwever, there are a few pet stains that did not come out and I might have to have you come back out to retreat. But I was aware of that.
Speed and quaility of work.
The cleaning was done quickly and my carpets were dry without any sticky feeling afterwards. Our carpets looked brand new!
It says an area rug is $4.50 online but I was charged $30. After going back into your website I see it is hidden that that's actually per square foot. It's deceptive and I don't like it. Everything else was fine. It's just shady. Say the price up front. I would have still had the rug cleaned for $30.
Courteous and efficient employees; quality work; effective product
The service is great. The price is just too much. I will not be using this service again.
Thanks
RC
I apologize for the delay I wanted to wait a little while to see how the cleaning realy was. A month later I am still pleased with my carpet. Thank you for offer such good service at a good price.
The fact there are no chemicals and/or soap products used. My carpets look every bit as good as the day they were installed and they are so soft. This was a wonderful experience.
Quality of service. Carpets are exceptionally clean.
Ray did an outstanding job cleaning my carpet. My carpet looks very clean and feels softer than ever.
The price was very reasonable also. I am glad I picked Zerorez and would do so again.
Although I did agree to the price the two gentlemen offered, after they left I started wondering how they came to the price they were offering. They were throwing so many numbers at me I wasn't sure what I was getting charged for. I also think the service was not worth the price. Lastly, it was agreed to a price of 495. I was charged 495.95. Why was I charged the .95 cents. Although we are talking about less than a dollar, this is not an ethical way to charge a customer.
Fast, efficient service. Carpets and tile look great!
I didn't get a copy of my bill. Also I am sure they told me it the job was guaranteed but I don't remember. The carpet was soiled badly and for the most part it is clean but I see a couple of dark spots where it was really soiled. The fellows were great
Very well done.
I like the way my carpet feels once you've cleaned it.
Keep employees like Andre and you will continue to please your clients.
The service was great and our Man did a marvelous job...better...much better than
the last time of service. We will ask for him again...the next time.. Very pleased
I really liked the way my carpet felt after it dried; it felt different from other times I've had it cleaned..it felt "new" again
They got the job done. More than what I had expected. Brett was very nice, very professional! Thanks, Name removed
Carpet dried very fast. The funky smell was eliminated after the cleaning. No residue,no harsh chemicals. Money well spent.
Quick short dry time excellent work
Great service and great job done. Quick also !!!!
Professional technician; rugs really, really looked good when he was finished.
Great Employees, love how clean the carpet feels.
The customer service is great and the outcome of the carpet cleaning is very good.
Very clean and the service is outstanding