based on 39982 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I loved the friendliness of service and the thoroughness of the cleaning!! It also helped too that I got a few tips to getting a large stain out without replacing the carpet.
My carpet is soft. My fault I sould have had him pretreat a couple areas. but it looks good
Totally impressed with your tech Jan. Did an excellent job, knew his business well, very
neat and considerate. He worked without disturbing or breaking any household items. He
did a great job with the patch repair.
Your technician was friendly and professional. He explained the cost to me and explained what he was going to do. He also let me know that some of the stains would not go completely away. I appreciate the honesty.
Not much residue. Very capable serviceman.
very easy process
Excellent work and wonderful service staff! I have used the services of Zerorez twice a year for the last 8 years - they've cleaned my carpet, tile, area rugs and furniture upholstery. I have NEVER been disappointed!
The representative who came to give the estimate was friendly and professional. However - he was to send an email with a quote and it has not been received. In addition the pricing was significantly (he gave a preview) above competition. I would not recommend primarily due to the later
I like the steam cleaning as opposed to using chemicals. The tech (Roy) was very truthful about the bedroom carpet. It turned out fine. Thanks, First name removed
on time, courteous and well educated on the process and products
No soap residue
andrea was very professional/courteous - He did break my favorite torchiere floor lamp though. I've had it about a year and it cost $149 when new. Is there anything you can do as far as compensation? He did give me a 10% discount, but I really loved that lamp!!
timely arrival, fair estimate
Everything
I like the fact that my carpet was softer after it dried compared to other cleanings, and the gentleman that came was very friendly and represented your company very well. He is an asset to the company for sure.
Carpet was not cleaned in a way it was advertised,I called your office & planning to get new carpet so would appreciate a refund.Though your office did schedule reclean for Friday which I am not sure if I will use it.
The area where we walk into the house from the garage is completely clean. Also, the steps are clean on the edges and the carpet looks its original color, not grey.
They are true to the service they provided and advertised. I am a Zerorez fan and will be for life. They will be all I will use for my cleaning needs.
I was amazed at how clean the carpets got with this "water" process! Additionally, the technician was knowledgeable, courteous, efficient and friendly.....a very nice experience!!
my carpets look cleaner & stay cleaner longer...they dry really fast too. I won't use anyone else
That you don't use chemicals, the fininshed product always looks great, the technicians explain things and the price is reasonable
The carpeting is left relatively dry after they finish. The cleaning is thorough. The technicians are very knowledgeable and professional. And there is "zero res" when they are done.
IMPRESSIVE!!! NO odor...NO "crunchy" carpet...CLEAN...QUICK... SHORT dry time!So glad we took advantage of the special. Courteous service agent!
I am very pleased with the results. My carpets look brand new..and fresh! I did not expect them to turn out so well. I plan to have my sectional cleaned in the near future. Your company ZEROREZ is a real winner. Heard about it on the radio station MIX 94.1. So glad I took a chance and tried it. My tech guy did a really great job too.I have been spreading the word. Very happy!!!
You did a great job in cleaning the carpet, it didn't take you that long to shampoo the whole house, and we will recommend you to our friends.
Thank You the Marshalls
Josh was very diligent. He could not have helped more. The process did not remove the spots as I had hoped. It was also a very wet process and took much to long too dry.
Some stains came back after a few days and it is more expensive than the others that can do the same job
My crew-cab truck looks like the seats and carpet are new. Friendly service was performed on time and it's a cool process.
No Chemicals ... promptness ... cordiality and pleasantness of the operator
Brett was very professional and personable. we had our stairs
cleaned, small hallway and masterbedroom. very satisfied with results.