based on 39574 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tech was very personal, informative and helpful - did a great job!
Your price to clean 10 throw rugs 435.00. I have never paid tht much for our whole house of 2 bedrooms and livingroom & dinning room. Our whole house of carpeted. TOO HIGH TO CLEAN
Friendly helpful and pretty carpets!
The products that are used are wonderful. No residue is left on the carpets and they don't even need to be vacuumed after they dry. The carpets dry in a fast amount of time and there isn't that hard feeling when they have dried. They smell fresh and clean and look and feel amazing. I have recommeded zerorez to many of my friends and once they have used your services they haven't thought about using anyone else. Roy was great and has cleaned our carpets many times. His professional manner as well as his knowledge of the product is outstanding and I can't imagine having anyone else clean our carpets. Keep up the good work zerorez!
It is all natural and it really works. We thought we were going to have to replace our carpet because two cleaning services came to our house and said they could not clean it. My husband had heard a commercial on the radio about zerorez, so we called them. The carpet after they cleaned it, looked like new. Also, the technicians are professional and courteous. We would not call anyone but Zerorez in the future.
The fact that Zerorez leave no residue! My carpets don't get dirty nearly as fast ! You are the best
I've been using zerorez exclsively since I first used your company. I not only had my carpet cleaned yesterday, I had your employee, Ray, see if he could get my ceramic tile cleaned. Mind you that I have had professionals try to clean on four different occasions and have bought every conceivable product on the market and mixed the strongest concoctions imaginable on my own in an effort to get the tiles cleaned--all with far less than satisfactory results. I must say that I didn't really expect much so was truly amazed by the results. For the first time since my house was new, the tile in the bathroom and kitchen actually looked almost like new. I followed the cleaning up with four coats of sealer and now plan to have the rest of the tile cleaned within a couple of weeks. The ONLY drawback was the cost but even though it was more than I had expected, I am still a very satisfied customer. Not only does my carpet and tile look great, your employee, Ray, was courteous, efficient, friendly, and thorough. He made sure I was completely satisfied with the work he performed. I highly recommend Zerorez. Thanks, Kathy Last name removed
Good service technician.explaned all services very well
I didn't think the carpets were that clean for that price. I think I overpaid for an ok service. I really liked the idea of a no residue clean, but it didn't come out as well as I'd hoped.
I am hoping that the spots don't return...and if they don't I will be recommending you to all of my friends.
Thank you so much and great customer satisfaction. We will be your life-time customer.
THANK FOR SEND THE RECEIPT - - WILL CAL NEXT YEAR
Name removed
The guy was very nice, on time, I had a few pee stains in my living room, he did remove the stain but my carpet still smells.
Very professional! Amazing work!
I was very pleased
The serviceman Andre was polite, friendly and very professional.
He did a wonderful job cleaning our carpet and tile.
Thank you and keep up the good work.
Name removed Gervasio
Great service with fast speed at a fair price
I love how clean my tile is and that my carpet isn't crunchy after it dries! have already recommended you to several friends
Showed up as schedeled.Did a professional job and procedure leaves a mmimimum of moisture so drys quickly.
Super quality! Awesome customer service!
it would help to assist in moving furniture as women cant move heavy things by themselves.
Door to our house was left open during cleaning and the smell of exhaust from the truck was coming in the house
Excellent job and only water
Primarily, the fact that you don't use chemicals. Ray was an extremely polite young man and seemed very knowledgeable about the process and went out of his way to make sure we were satisfied with how the carpet looked. And, it does look beautiful for 13 year old carpet!
Everything was really quite good but I did ask them to come back and go over a small area between my bedroom and living room where there is kind of a path. But overall I am very satisfied with Zerorez as the carpet seems to stay clean longer.
Our carpets were not clean.. We spent an hour spot cleaning them. We use a rainbow vacumn, and used it to vacuum the carpets three hours after the technician left. The water was BLACK!
Your advertisements claim the carpets dry in 1 hr. it took 4..
Your advertisements also claim, without disclaimers, to restore the carpets to their factory look, which didn't happen.
On the plus side, our area rugs look perfect.
I vacuum weekly, spot clean frequently to keep the pile of the carpet fresh.
We are very dissatisfied with the carpet Cleaning.
Make it right: a refund.
I paid $40 extra for a protectorant that is supposedly necessary to warranty the stain removal of zero rez; i paid this only to find out that after your tech could not remove my stain that i would need to pay another $50 to have someone come out and treat the stain again to attempt to remove it - the stain was tea and chocolate milk - hardly anything out of the ordinary to spill on the carpet. now i am out $165.00 and my carpet is still stained and i will have to pay another $50 to even have someone come back and try again. the other advice i received if this fails is to buy a replacement piece of carpet - where exactly do you suggest i find this for a 13 yr old carpet? why did i have to pay the extra $40 for protectorant to "warranty" this job only to find out that I would need to pay another $50 just to have you try to remove it again? unbelievable - what a rip off
The Tech called before arrival, which was great. Fast, efficient and my carpets look great.
The $99.00 promotion sounded great. But ONCE I made an appointment and they were at my house did they "reveal" the additional $35.00 PER ROOM for scotch guard, or sealing it or whatever it was. I would have rather been told it was $68.00 per room (99.00 divided by 3 = 33.00 + 35.00 = $68.00 per room), instead of the bait and switch. Very disappointed in this lack of professionalism. Of course, I could have said no, but then they were saying how a spill or something else may not come up totally if I do NOT use the "sealant" on the carpet. So what else was I going to do? Call other companies and reschedule 2 days before move in? Please be honest and UP FRONT!!!!! This is a typical Las Vegas company there to "add charges" to the advertised price. Sort of how Toyota will say 199.00 for a Camry, but they neglect to tell you that is for a specific situation that is .05% of the population.
Excellent service on our rug cleaning. Thanks!