based on 39982 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First time using Zerorez to have my carpet cleaned and was very satisfied with the results.
You service man, Roy, was very professional and courteous... rare qualities these days. Thank you for a great job :-)
The detail to customer satisfaction.
I still have original spots on the carpet, areas don't look like they were touched, the carpet was still wet in several areas the next day. I shined a blacklight on pet spots and they still are present. The technician completed the job in less than an hour vs. other times I had the same areas cleaned and it took twice as long. That signals to me the job was rushed. I should of called sooner but it was the day before thanksgiving and we had company until yesterday.
quick , professional, ajob well done
How clean everything is....I thought our carpets were going to be impossible but Roy did a great job!
Carpet dried fast; smells great and Ben did an EXCELLENT job. He was very friendly, answered all my questions, was neat and made sure I was satisfied
The carpets get cleaner than other companies' efforts have been. There really isn't any residue left. As far as drying time, it took significantly longer than the 4 hours we were told about, but the job was well done and Andre, the operator, was polite, professional, enthusiastic, and dedicated in his efforts. This is our second time using ZeroRez...we will continue to use their services for our carpets.
I thought the pet stains would have come out of the carpet better. The ad was miss leading. But if we didn't have any pet stains the carpet came out very clean.
The technicians are very knowledgeabale and trustworthy. They don't sell you what you don't need. They can also explain what their products do for your floors.
Service was timely. Carpet cleaned excellently, love the results. No chemical smell on carpets.
The carpets are spoon soft.
Always friendly and professional with results you can count on. ZeroRez is the best in town and I highly recommend them.
Nancy Hutchings
Meridias Realty Group LLC
This process really left my carpets clean and smelling fresh. They were able to remove all the stains and clean the high traffic areas.
Great service, super cleaning.
carpets look new, dry quickly, no chemical smell. your techs work very well with the customer, got out stains other cleaners did not & they stayed gone! Thank You. KJUL for telling me bat Zerorez. Judy Kloehn
The carpet was dry so quickly and it was perfectly soft.
No pressure to buy additional services.
The 6 yr. old carpet cleaned up to look like almost NEW carpet.
I have used a Rug Doctor a couple of times with minimal results and a lot of work.
Amazing only water can clean better than Soap and Chemicals.
Jim B.
The technician was very courteous and efficient. He did a thorough, excellent job on our carpets and did not do any damage to the baseboards like other carpet cleaning companies have done before. We will use zerorez again.
Service Tech was very professional, on time, very thorough in his work. My carpets look great.
Super cleaning. Friendly, professional employees. Dries quickly. No residue. Well-thought out protection of clients' belongings.
very professional...courtous...efficent...
I think the technician was very nice but I never recieved my reciept on line like he told me I would.
I am not sure if he treated the pet stains I had told him about? Over all I think he did a good job.
Online appointments and, well, zero res!
I don't know how you would improve this but I was very surprised to find my carpets still damp after 2 days. This causes me concern for molding underneath. I was told 2-4 hours drying time, not days. This is the only reason I would have reservation about recommending your service. The fellow that cleaned my carpets, Ben, was friendly, knowledgeable, and efficient. My carpets look great and are as soft as I can remember them at new.
excellent customer service
employees listened to customer needs
Always polite and on time. When ever I have had a problem they come right back.
The service was really good. So far, not dingyness has returned. I felt a little uncomfortable in the transaction, though. It was just weird for the serviceman to infput my debit card information into his iphone... Maybe that is the way everything is moving, it just seemed that if someone was dishonest, they could copy the number and paste it somewhere else. Thanks
Friendly, quick, reasonable.
I like the smell and the tech was very friendly and professional.