based on 39575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the carpet is clean for the first time
Everything! The cleaning process, no soap residue, the way the carpet looked when they were done, the professionalism of the guy who came out and the knowledge of carpets and what works best for them, just to name a few.
My carpets never looked so good! Jan the tech, did a great job. He was on time, courteous,and very knowledgeable. Thanks for a job well done. I will recommend Zerorez to my friends and family and use your services again.
Roy was a very hard worker and put his hart into the job. Thanks Roy! Perhaps as an additional Item you could offer a disinfectant and or a deodorizer I know it would not be zerorez but it would be an option. My really stinky carpet still stinks in spots but, thats the way it is. Not your fault.
Good job, pleasant and polite representative.
NEAT, CLEAN PLEASANT YOUNG MAN TO DO THE JOB. VERY GOOD JOB.
The technician (Roy), and the look and feel of the carpet after it's been cleaned.
VERY CLEAN w/o the detergents, professional, respectful personnel.
the rep who gave me my service, did excellent service and was very respectful and observevant
No chemicals
Green and no residue
Professional office and field personnel. Commitment to customer service. Excellent results every time.
Good result. Jan didn't try to sell me anything I didn't need--what usually happens when you call for a "special" and end up needing, or getting pressured to spend much more.
Quality of work. Professionalism.
No harsh chemicals used. Quick drying with no residue smell. Clean carpets!
Pricey tile cleaning
When Andre came to saw us sample work, that was good but when John came to do real work, it did not came out as great as sample work. John left some part of carpet with lots of water when he did tile cleaning. Basically we r not satisfied with john's attitude and customer service when I raised this issue.
Haresh and First name removed
There are some spots that reappeared after the carpet dried. I am planning on using the cleaner I purchased from Zerorez to see if they will come out. Most of the carpet looks great accept for this one area!
You are super efficient and did everything in 45 mins. He said it will take 2-4 hours to dry and at 8pm my carpet was still quite wet (8hrs). The extraction was very poor in my room. He explained to me that there might be a urine smell so he is going to spray something. It has been 1.5 weeks and the odor is still bad. The first Sunday when all my friends came it was so bad my girlfriend went out and bought 3 odor absorber. 2 days ago it was still bad so I bought this small machine that scrubs dog urine and sucks it up but the area that is real bad is 2' x 7' and 3"x1'. I have my house steamed cleaned in Hawaii every year and they do such a good job. I watched him and it might be a good idea when the carpet is as thick as mine with such a think padding to make an extra pass to extract. My friends has recommended a really good company but they are booked till Thursday. The area rugs and my daughters room came out really good.
Friendly staff and on time service without having the tech trying to up-sell me. Thank you!
stains remain after very expensive cleaning. Carpets are soft though.
I was thrilled with the service of the carpet technican. He was thorough and very polite. It has been almost a week and we still are commenting on how fabulous the carpets look and feel. It was well worth the money.
Great job. I was doubtful that anyone could get the carpet clean, but you did! Thank you so much.
Right on time, very professional and happy to answer any questions that we had.
I have previously used Zerorez several times for carpet cleaning and liked the result. But, I am very dissapointed with the recent tile cleaning which was poorly performed. Many spots were missed with some spots very evident, especially on sections of the grout surounding an individual tile which were apparently missed. I think he was more interested in saving time. Your technician hit the basboards causing multiple chips. He also hit the corners of walls, perhaps also with the handles of the machine. I was really dissapponted with the grout where it is white in one spot and dark in an adjacent spots missed by the machine. He claimed that the dog had "peed" all over the house which is patently untrue. In the bathroom, there was still some hard water stain on some spots. For the cost, the result was not well acheived. We will now have to paint the baseboards and at least touch up the chips on the walls. Rozann Cooley
Once again we were completely satisfied and impressed with your company and your service man. Great job and so respectful! Thanks again...jane and dave dyer
Andre my service tech was the best, efficient, polite and very good.
The carpet looks beautifully clean - - - but the place STILL STINKS of pet urine! Can you recommend a company that can eliminate the odors?
I thought the service was great! A little more expensive but worth it
Friendly technician. Seemed knowledgeable about what to do, not do with regard to carpet cleaning and maintenance. Finished work was great.