based on 39575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process was quick and took only 4 hours to dry. Andreas was courteous and explained the process before he started. I will definitely use Zerorez in the future and also refer anyone else who is in need of a good carpent cleaning company.
My carpet is clean
my staircase is restored back to the original look!
Results and professional technician
no chemical residue left on carpets. Affordable prices. Fast service. Dry time was longer than 3-5 hours though. Some areas were more than 12 hours. (That was with AC set at 76 and all ceiling fans on high!
Great great great great
We were extremely pleased with how well the carpet cleaned up. We had some terrible traffic patterns, and they are barely visible now.
my carpet took much longer to dry than expected. 12- 14 hours in some spots. Previously, when I used zerorez, I don't think it took very long to dry. Traffic areas didn't come that clean
I had scheduled zerorez on a particular day and made every effort to have furniture and the area prepped and ready. The day came and the 4 hr window was gone with no call or anyone from zerorez. I called and Tori from the company answered the phone. I explained that it was almost noon with no one from zerorez here-- after looking it up, she explained I had been booked as a "floater." (Which by the way was never told to me when I scheduled my carpets to be cleaned). She then explained that she would not get out to me that day and because it was a Fri. It would now be sometime the following week. She was NOT at all concerned about the customer (who had wasted 4 hrs that day waiting) nor was she willing to go out of her way to make it up as it was her company's fault.
After pressing her, she called back with a time the following day. I had no apology nor did I get a reduced rate or a concession on my end. I was very frustrated that zerorez would not have gone overboard to make it right. I guess the 1 customer doesn't matter.
Loved that I personally got a review from Mercedes from Mark and Mercedes on Mix94.1. I also impressed with Josh and his knowledge and friendliness.
I felt like I was getting a sales pitch the whole time!! I already picked the company, I didn't need to feel pressured to buy something I already picked. It actually made me uncomfortable even if the carpet look good.
great service coupled with a great product!
We were quite pleased with the results of the cleaning process. . Equipment was powerful and certainly did a heavy duty job. Technicians were cordial and professional . I don't know what took us so long to contact you. We received the recommendation from a neighbor in our community and will gladly pass on the good news. Price was reasonable.
I can always count on the service to meet my expectations which by the way are high.
Thank you for doing a great job on the carpet. It looks like new again. I appreciate everything the guy who clean my carpet. He Did a really great job and didn't hassle to go over parts of the carpet that were really bad a few times.
We requested carpet repair but our carpet cleaner didn't have the right tools to do the repair. He didn't seem to want to do another trip back to repair the carpet. He was very fast and it looked great.
Jason showed up on time and did a great job. Well worth what we paid, and Jason as well worth his tip.
You always give a Great Service Name removed
The person will very professional, thorough and honest, and we were quite pleased with how the work turned out.
no soap and great service
Safe. Fast and efficient crew
quick service, excellent clean results
The no residue and the friendly efficient staff.
As a Realtor and landlord, I only use ZeroRez and only recommend ZeroRez. Th office staff is responsive and courteous. The field technicians are professional and clean and the final results are always excellent. This company never fails to go the extra mile in providing first rate customer service.
Nancy Hutchings, Meridias Realty Group LLC
Get the job done well and as promised. On time and very courteous and conscientious. Thanks.
clean, clean, clean... the carpets stay very clean and look great even months after cleaning.
Andre' was extremely professional and explained the process to us clearly. He completed the cleaning in a very quick time frame.
No chemicals and great staff.
Rugs cleaned up better than expected.
My requested appt time was between 4:00 and 6:00 p.m. At 2:09 and then 2:17 p.m. your driver and then your office called my cell phone. I was at work and had to excuse myself from a meeting to return your call. When I returned the call I told your office it would not be possible for the driver to arrive early. I was at work and had made arrangements for a family member to be at my house by 4:00. Even after I told your office no your driver still showed up an hour early. Do you listen to your customers?? It seems you do not. And because your driver finished early I was not there to make the payment and he said he could not take my debit card number over the phone so my mother had to pay for my carpet cleaning bill!! This is the second time I have used your service. The first time all went well but not this time. If you don't want to schedule appointments late in the day than perhaps that shoulds not be one of your options.