based on 39575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional Staff
Products that are chemical free
Excellent quality and service.
Jason was very professional and called me 1/2 hr before showing up. The carpets look great. Thx
Did a nice job of cleaning the carpets, and removing stains and darker tracking areas. Tech was courteous and professional. I thought the service was a bit pricy, about $30 more than I've paid with previous service. I thought the quote on the phone was $35 per room, but it turned out to be $39 per room. Maybe I just heard it wrong. Also, the $8 fuel charge is picky. Charge what you want to charge, without adding surcharges.
Like the product. However this time the tech did not move any dining room chairs or small things like a small garbage container and didn't put any risers under any furniture. Not as thorough as first time.
No harsh chemicals
little or no chemicals, good results.
I was very pleased.
That they are green and leave nothing on the carpet. The technician, Ray was very knowledgeable, professional and nice. He took time to explain the process and answer all questions.
GOOD JOB
No soap residue. Trustworthy techs and a thorough job
Great job tile is spotless!
Did a good job pleased with service
I was disappointed that the technician did not tip the big chairs forward and clean under them. I realize that the davenport would have to be moved forward to clean under it, but I am 93 and tho I moved all the small stuff I could handle, couldn't move those bigger pieces.
Our service man was quite knowledgable about carpet construction and how to keep it clean. I am very happy with the results.
product used did the trick......service was great......
Very fast and effective
No chemicals, quick service.
It was wonderful to know that there is no toxic chemicals left in our carpet for us to walk and breath.
The service was excellent, Andres was friendly and efficient.
Your product is is very good and your man was great
The carpet work was very satisfying!As far as the products,i'm not sure about all the scientific break-down of the PH in the water.
Time will tell how the products used will do their job. My first encounter with Zerorez.
My impression of the Zerorez experience was based solely on the presentation, performance and the desire to please by the service representative, Ray Nunez. It was quite apparent to me, if I was running a business, I would want a squadron of Rays. Professional in every way, yet personable. Knowledgeable regarding every question I directed his way. The carpet cleaning was very impressive, but took a backseat to the person doing the job. So refreshing to see a young person put their best foot forward and give their employer the best possible image.
I liked service technician Jason's cleanliness and attention to detail. When he saw the condition of my carpet, he recommended a restorative treatment and informed me of the cost.
The results are very good. The blackened path ways after about 18 years of not being cleaned are now entirely acceptable, and one would need to look for the slight discoloration to notice it.
Thanks for giving this carpet another several years of service.
Matt Last name removed, Las Vegas
I was told that under the beds would be done. There are two beds and the wand does not reach under. The female who assured me of this said that the spring and mattress would be lifted if the wand didn't reach under. NOT DONE. The edges of the carpeting that touches the baseboard did not get done. Obviously, the vacuum does not get that close and no attachment was used (such as a wand to get into that area). One stain still showed after the carpet dried. The employee who did the cleaning was commendable and worked hard at doing that he was able to do. I think additional equipment is needed to provide the customer with a complete carpet cleaning.
Just a very good job! Zerorez is the only company I use, period. I have two residences. One in Southern California and one here by Lake Mead and I have always been 100% pleased with their work.
I was amazed at how clean our carpets came! Jan, the zerorez technician was great! I will call again in the future. The only issue was, when I asked how much extra to clean the stairs, he said $75 which seemed awfully high as there is only 14 stairs.
THE DEPTH OF THE CLEANING PROCESS AND THE CALIBRE OF THE STAFF
Jan was very professional, friendly and knowledgable about his products.
great cleaning and no wetness on the carpets. On time and the carpet cleaner was very very pleasant. My carpets look fantastic.!!!!!!!!!!
Zerorez service is wonderful! The technicians are hard working and do a little extra. The process is amazing, and gets our old rugs clean. Thanks for sharing your wonderful produces with us.