based on 39575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone has been very friendly! Brett had a huge project to tackle here and he did a great job!
No loads of soap and the carpets are clean
Call before arrival. Offer a touchup of heavily stained areas before leaving
We wanted eco-friendly. Jan was a good service tech.
On time and very professional, did great job.
Clean and no perfumes, pet friendly, soft feel to tile, it's like a new carpet.
Carpets are clean, service done very professionally, and technician clearly knowledgeable about your service and this business in general.
The guy that cleaned my carpet (Brett I think) was very polite and professional and did a great job. He was also very careful about moving his equipment around so as not to run into any walls. The last time I had me carpets cleaned by another company they scraped my walls when they moved the furniture and hit the walls with their equipment. And I did no notice until after they had left! So I really appreciated him being careful as he cleaned my carpet. Thanks!!
Our carpet was initaily "cleaned" on Monday by Brett. He showed us a portion of the carpet that would not come completely clean, but indicated the rest of the carpet would look ok once it fully dried. That afternoon we called and said we were not satisified ... we could see "track" marks throughout the house. We were told Brett could return Wednesday afternoon. That was not acceptable to us as (1) we did not want the same technician and (2) rain was expected on Thursday and we wanted the carpet to fully dry.
Long story short, ROY LEWIS CAME ON TUESDAY AND DID A MUCH BETTER JOB! He used as scrubber and a stronger solution. We suggest you have all your technicians have the same standards as Roy.
no soap, efficient tech
The tech you sent was very professional,fast and efficient..the stains came out!
This house is 1600 square ft AND a rental, so the carpet slightly used, tho decent.
We just moved from california to nevada, 2 weeks ago, so we were dismayed to find we had to have the carpet's in the master bed & suite re-done!
The Property Manager used a different carpet service prior,(which did a very poor job)
When we requested they have the carpet replaced, they refused. However, THEN they suggested WE call you!...We r glad we did, tho we haven't had to use a commercial carpet company EVER, when and if we do in the future, we will request jan, and again use Zero-Rez Thanx Jan! You did a great job! The Gulotta's
The cleaning works great, the staff is quick at their work and polite! The carpets always look fantastic.
Excellent, we would not use anyone else. However, it akways takes much longer to dry than the technician says. This has occurred with every Zerorez serviceman that we have had.
Were able to move up appointment, so I was to get the carpets cleaned before our baby came home. Also, the carpets are cleaner than any company was able to clean.
Dependability, pleasant workers, great job, affordability
Paul is totally sold on you guys.
The young man did a very good job, was polite and took care of my concerns of stains from my dog getting ill. That's why we use you so much.
Nice and clean, friendly and helpful employee. Nice radio special price
fast courteous and the system was as advertised
It works. You all are very reliable and professional.
Very thorough and no chemical smell.
Carpet looks like new. Your employee was so nice and professional. I will use your service again.
Carpets looked great and were not greasy or sticky feeling. Just a nice clean look, feel and smell.
Efficient and effective
Truly provide what you advertise.
Quicker cleaning than most and seemed to dry a little faster
Reasonably priced, excellent results.
I got a quote on the phone that was about half of what it actually cost me. I was very clear about the amount of rooms and their size. I felt that I was sales pitched dishonestly.
Your tech was not only on time but early to our appointment time and his ship was quick and precise...the one carpet (small area) was very damaged...and he brought it back better than anticipated.
The process that you use puts all of the other carpet systems in the dust.
The only complaint I have is the E-mailed receipt for the services rendered came through with no techs signature, if you can please resend a signed copy.
Thank, you.
Jerry C.
RA Real Estate
Great carpet cleaning! The carpets came out very clean and didn't have that crunchy feeling when they dried. The technician was very efficient. I would definitely recommend your service. I will also use your company again. However, I would use your service more frequently if the price was a bit lower. Overall, I am very satisfied with the results.