based on 39575 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
my carpets are so clean and look great!
Leaves no residue and drys fast no shampoo or soap in carpet-Have recommended you many times-Always the technician is professional and courteous and wears booties for me is very important. I love 0rez!!!
Professional and conciderate.
That there's no soap residue and after drying completely they are soft. It does take quite a while to dry, which I am surprised because of our ultra dry climate. I like that the technician is caring and careful. Altho, this time I asked for additional service. I wanted my car carpets cleaned and the operator only did the front instead of the whole car. I guess it was a communication issue/but I said clean the car carpets and then showed him the dirt in the front, I guess cause I didn't actually point out the soil in the back he assumed that they didn't need cleaning.
Everything
Carpet looks great, service was excellent...as was the tech, Josh Jones.
Very nice service. Also there was no chemical smell after the operator left.
We love everything about your product. I recommend Zerorez to anyone and everyone not only for your cleaning, but the service is wonderful as well.
shorter drying time
I'm not disappointed with the SERVICE. The guy that came to my home was WONDERFUL, friendly and very professional. But I thought I purchased the deal I heard on the radio (3 rooms for $99) but all the $107 I paid covered was the small living room and the stairs.
The men were very professional. The machine took out the dirt the first time he went over the spot, I was amazed. I have 2 small dogs & they are in/out constantly & the little one potties in the house no matter what we do & your company made my carpet look brand new & its 7 years old & the house smells really fresh. I felt the price was economical. I will use again but I want the same 2 gentleman that came to my house this last time. Please keep their name on file with my account.
Thank you,
Diana OConnor
That it's a "green" clean! No residue!
EVERYTHING!!!
Let me first say that my technician was fantastic. My carpets look very clean and I really liked the orange peel spray that was used in the beginning. However, I have two dogs and I feel like it brought more smells out of the carpet and didn't clean them away, but rather just brought them to the surface and left them there. I was hoping it would go away when the carpet dried but now I'm simply left with a stinky house that didn't smell like this before.
I was given a 6 hour window for my appointment time. He was there at the begining of that time, but left me wondering befor hand if I was going to have to wait around for 6 hours before anyone showed up. Make it a 2 or 3 hor window.
Several stained areas actually looked worse after the carpet completely dried. Several soiled, not stained, areas, still look soiled and streaked. Some of the carpet edges, where it interfaces with floor tiling still look soiled. If this is the best you can do, I don't know what you can do to make things right.
Do a good job and available
The equipment being used. The quality of the job. And especially the technician. He was very knowledgeable, worked hard, and didn't try to sell me services I didn't need.
Excellent results
I liked the way the carpet felt underfoot.
I would like to thank Josh Jones for the professional manner he conducted business. He was forthcoming and informative regarding your product.
Excellent service. Never received invoice summary. Would not download.
Carpet doesn't look that much better and it is not soft as advertised on the radio (104.7). Til vacumned, carpeting felt tough and stiff.
I like the fact that my carpets are cleaned without using harsh or dangerous chemicals. I also am very happy with the person who cleans them (Brett). I cannot say how much I appreciate his caring and wanting to do the very best job that can be done. I hope he will be available for a long time. Thank you.
Price and quality
Jason Barrett your tech was awesome! Explained the entire process and left my carpet like new again and it's been almost a month since the service and still look great. I will definaty be using your service again upstairs and again downstairs soon. Thank you! You have lived up to your promise!!!!
Timeliness and product works well
I like the fact that you don't use soap. I also like the fact that the products you use take up the pet stains and they don't return. It is also nice that your employees wear booties and respect the property of the homeowners. Brett did a very good job. We were happy with the job. We have used your company half a dozen times and will continue to use you.
Kathy
The process does a fairly good job. But it leaves a residue which requires a clean up. We are senior citizens and can't put in the energy required to do the clean up. You should have a follow up service to do the final cleaning.
That they are natural without chemicals, etc.
Quick available scheduling. Fast service. Friendly tech. Fast drying time.